Over the last few days extraordinary and valuable differences between POS software companies in several marketplaces has been on show. While we have been open for business and providing our usual and loved level of care and support for our customers, we have heard from retailers using other software of frustrating experiences with promised Christmas / New Year support not available.
One way retailers judge their software provider is ease of access to the help desk. We have ensured that we have a full team available including senior management and software experts. It is this accessibility at this important time of the year for retailers that has generated additional sales leads for us.
We have made support accessible by having an excellent team and widely publishing contact details with state based phone numbers, management numbers as well as the direct numbers of senior management. Our customers can get to the top of tower systems with one phone call. Delivering easy access to good customer service is important to us.