Retailers using the Tower Systems Point of Sale software have access to an expanded knowledge base. More articles have been added this week on new topics, expanding the answers and advice retailers can access for themselves any time and on any device.
Serving customers in this way with natural language search and providing access to text, PDFs, videos and other content, Tower Systems is providing customers with information and assistance in a more flexible way.
The latest topics added to the knowledge base have been selected on the basis of what our customers are searching for. The powerful content management tools enable us to see what customers look for – the metrics from the tool help guide our content choices.
The sophistication of our website backend is helping us provide a leading self-serve customer service experience. The feedback from customers is wonderful and encouraging.