From the start of the day in New Zealand through to the end of the day in Perth and Asian countries, our POS software help desk is open for business assisting retailers. We have a professional team with hours structured to ensure coverage when people could need us. This help desk team is backed by an accessible leadership group for escalation of any issue as necessary.
Accessibility to knowledgeable live support is key to the enjoyment by any retailer of their POS software. We understand this and have structured our support to deliver.
While it’s 7am right now in Melbourne, the location of our head office, we have some clients who have been trading for several hours and others who will be open for business until 3am our time. Being structured to offer assistance across such a long day is important to the support promise we make to our customers.