We are trilled to be winning business in competitive situations recently where on the basis of the live in-store one on one training we provide for our Point of Sale software.
We have several competitors now who only undertake installation and training with retailers remotely – over the phone. While we will deliver this way if a customer prefers, our preference is to provide training live in-store as this means we can see for ourselves what is actually being learned. Plus we can train by moving about the business to locations where the software would be used.
Being in a retail business we pick up things that can help us help our customers. They could be small and incidental or they could be complex. Either way, being there with them we can provide better and more useful service and this helps our customers get more from their partnership with us.
We have no doubt that personal live training is better for us and better for our customers.