We have been helping a retailer who recently switched to our software but a challenge we have had is their out of date hardware – hardware they purchased from their other supplier just a year ago. The technical capabilities of the hardware were old when they were sold this gear as new and now the business is faced with either not getting access to sexy tools inn our software or upgrading to current day hardware.
Anyone selling computer hardware has an obligation to sell current spec. hardware and not old spec. cheap hardware as something that is current.
In this case, the retailer is facing costs they would not have had to face had their supplier at the time been up front with them.