Employees can steal from retail businesses in a variety of ways. Often, such theft goes undetected because of poor or unmonitored business processes.
The best way to cut employee theft or fraud is to commit to a consistent approach to theft management:
Cutting employee theft can be achieved with vigilance. A small time investment in developing and following processes will find you with more money in your bank account.
The employee theft advice Tower Systems provides its users goes beyond our smart POS software and well into the area of small business management. Offered as part of our comprehensive Knowledge Base, our advice is based on years of work with business owners, police in various jurisdictions and prosecutors to bring people to account for theft in retail businesses in which they work.
This type of advice covering business management goes beyond what is typical for a POS software company. It demonstrates a level of commitment from Tower Systems that is unique, a commitment of which we are proud.
The best feedback we have received is from those following this advice who have successfully detected earlier than otherwise might have been the case theft by an employee, detection that enabled them to gather the necessary evidence to act.
Every day here at Tower Systems we are involved with our customers beyond what is traditional for a POS software company. While we are happy to help with POS software queries, we are equally happy to help with business management advice beyond the software. As our motto say, We’re here to help.
Tower Systems senior management played a pivotal role in helping a small business retailer recoup $80,000 from an employee who stole from their business.
Our evidence gathering was key in proving irrefutably who stole from the business and demonstrating to them through POS software aggregated data the strength of a criminal case.
The result is full repayment to the business.
This is another in a long line of employee theft success stories. We are experts in this area. The sooner we are called in to help retailers the lower the cost of theft to their businesses.
If you believe you are being stolen in your retail business from and not sure what to do next you can turn to us for help. Sure, we are a software company – but we are also experts at helping small business retailers deal with and confront theft.
We provide a service to retailers using our POS software as part of our Tower AdvantageTM service where we will go through your data and look for patterns consistent with theft.
Our senior management team has been helping clients uncover theft for over 20 years and we know all the signs to look for. We will give you a report on all of our findings, make some recommendations and have in the past appeared in court to give evidence on theft matters.
Contact our support team and let them know you would like a theft check performed and we will guide you from there.
We will treat your contact serious and immediately escalate it to a senior member of our team who will discuss with you your situation and suggest the next appropriate steps. We handle theft reports outside the usual help desk area of the business for your security and to bring to the report our most experienced people.
Theft is something to be managed in your business. You will be stolen from. Good management is about reducing the opportunity for and instances of theft.
Follow this advice and the opportunity for theft will be lower and the certainty of detecting it higher.
Unfortunately, many retailers read up to here and think this will to happen to them. Too many of these business owners are the ones who do experience the hurt of employee theft.
If you are still reading, well done. Here are simple steps you can take to catch and manage employee theft:
These steps work – based on decades of helping newsagents to reduce and manage employee theft.
Theft, employee and customer, costs a typical retail between 3% and 5% of sales revenue. Management attention can cut this dramatically. It does not take much time. No, it is more about having professional processes in place which everyone in the business follows.
Tower Systems has been helping more retailers using its POS software POS software to deal with employee theft situations. We have a structured process for independently checking evidence without being influenced by stories. The process has been praised by police and prosecutors. It has been on show in court rooms where we have provided expert witness evidence.
Employees in retail businesses using our software are on notice. We have tools you will never find which can uncover behavior which indicates without a doubt that theft is occurring. This evidence has stood up scrutiny and resulted in successful action.
Our advice to retailers is to use the facilities in our software for theft reduction. If you have a concern, ask us for a free Theft Check service.
We’re here to help. That’s our motto. When it comes to employee theft, we’re in your corner and there to help you deal with it and get through the emotional and operational challenges of discovering a theft situation.
Our theft related work is undertaken at senior levels within the business. It is highly confidential. Our most cases are never discussed until completely closed and even then only ever without identifying details.
POS software company by Tower Systems helps retailers who have been hit by theft with investigative services that meet the needs of police and prosecutors.
Developed over years of work with law enforcement, our evidence gathering work can help provide certainty about theft perpetrator(s) and the possibility of conviction.
Better still, our work helps retailers prevent theft by employees and customers. This is where real savings can be made by retailers – in reducing theft.
People can be clever in their approach to stealing from retailers. Techniques used change. This is where our specialist services can and do help.
Tower Systems helps retailers in many ways. Our theft reduction work is particularly valuable.
Through its Point of Sale software and retail business support services, Tower Systems helps small and independent retailers cut employee theft. In the last week, the company has helped with another free training workshop offered to retail business owners. We showed how employees steal, when and explored why. This information will help cut theft in businesses.
Our advice today is for retailers: use your POS software to cut employee theft. If you are not sure what tools are available to you – ask. Such advice should be free and confidential.
Employee theft can cost between 3% and 5% of sales. Tower Systems has a track record of helping retailers to cut theft using extensive and valuable tools in its POS software.
How employees steal from retail businesses is a free training workshop from the POS software experts Tower Systems. Delivered by our COO, this training is vital for retail business owners. It will draw on expert advice from one who helps police, prosecutors and insurance companies deal with employee theft in retail businesses.
With just a few places left, this training will fill up for sure.
Tower Systems leads its marketplaces with live online training opportunities – helping retailers to learn more about their software and how to save their businesses time and money.
This online live workshop is another in the weekly series by the company for retailers using its POS software. It’s a great learning opportunity that will benefit any retail business owner. Plus it’s FREE.
Cutting retail employee theft is easy in our experience. We have worked with retailers, police, investigators and insurance companies for decades and still the most common reason theft occurs is because of poor controls.
Retailers who implement recommended controls will experience less theft. That is our experience.
The controls we recommend are:
We work with individual businesses on their situation and will happily help any Tower Systems customer in this area.
Employee theft can be cut and we can help achieve this.
Employee theft can hit a retail business hard, especially if the business does not have a retail business theft policy in place. For many years we have advocated to our retail business customers about theft and how to manage the risk for the benefit of the business and those who depend on it. yet, unfortunately, too often retailers ignore what they must do until they have discovered theft.
We are on a mission this week to encourage and guide our almost 3,000 small business customers to manage their businesses for theft, especially employee theft.
Our POS software has excellent tools and facilities through which the retail business owners can reduce the cost of theft and more easily discover possible theft situations. We back this with advice on best practice theft management in retail. Our advice draws on our own experiences in retail as well as our considerable experience helping others through work with the police and prosecution in court cases.
We understand the role evidence plays and have tuned our software over the years to provide evidence necessary to discovering and prosecuting instances of theft.
Employee theft and customer theft, like any activity in a retail business, require management. Not encouragement! … management. It starts with tracking, understanding what is being stolen, how often and when. Whether it is cash or products or services, tracking theft is the first step to reducing the cost of theft.
Retailers using the Tower Systems Point of Sale software have excellent tools for tracking and managing theft. Some of these tools are obvious and others are hidden for security reasons.
Through advice sheets, training videos, live training and other access points we help retailers understand their theft management options – all with the goal of reducing the cost of theft to the retail business.
This is another commercial benefit for retailers using our POS software. Retailers who do not use our theft management tools are more open to theft costing more in their business.
A theft policy is vital for every retail business. here is advice from Tower Systems on what should be in a theft policy. We first provided this to our customers years ago and have recently finessed it based on experiences helping retailers to address theft challenges.
We suggest putting this on a notice board in a common area for employees to read and sign:
THEFT POLICY OF THIS BUSINESS
1. Theft, any theft, is a crime against this business, its owners, employees and others who rely on us for their income.
2. If you discover any evidence or have any suspicion of theft, please report it to the business owner or most senior manager possible immediately. Doing so could save a considerable cost to the business.
3. We have a zero tolerance policy on theft. All claims will be reported to law enforcement authorities for their investigation.
4. From time to time we have the business under surveillance in an effort to reduce theft. This may mean that you are photographed or recorded in some other way. By working here you accept this as a condition of employment.
5. New employees are to provide permission for a police check prior to commencement of employment.
6. Cash is never to be left unattended outside the cash drawer or a safe within the business.
7. Credit and banking card payments are not to be accepted unless the physical card is presented and all required processes are followed for processing these.
8. Employees caught stealing with irrefutable evidence face immediate dismissal to the extent permitted by local labour laws.
9. Employees are not permitted to remove inventory from the store without permission.
10. Employees are not permitted to provide a refund to a customer without appropriate management permission.
11. Employees are not permitted to complete sales to themselves.
12. Every dollar stolen from the business by customers and or employees can cost us up to four dollars to recover. This is why vigilance on theft is mission critical for our retail store.
PLEASE SIGN AND DATE YOUR ACKNOWLEDGEMENT OF THIS POLICY:
Beyond excellent Point of Sale software, Tower Systems helps retailers with practical advice on how to improve their business as well as how to mitigate against expensive business challenges such as employee theft.
Tower Systems has shared fresh advice with retailers this week on how to reduce the impact of shopper and customer fraud in their businesses. With Christmas being fraud season in some retail channels the advice is timely and has been well received.
This latest advice is based on recent experiences in several retail businesses.
Our Point of Sale software has excellent fraud mitigation facilities that retailers can use themselves to reduce fraud and detect fraud. These continue to evolve based on field experience and feedback from fraud prevention experts.
Our work as expert witnesses in theft cases and work with police on investigations continues to inform our moves in this space.
Retailers properly using our software and following our advice can reduce the impact of fraud in their businesses.
Tower Systems is sharing practical advice with retailers using its Point of Sale software on how to cut the opportunity of employee theft this Christmas.
Sharing practical advice at the best possible time is an important service we provide our retail partners.
In our software we have excellent theft reduction and theft tracking tools that work well in any retail situation. Our own experience running retail businesses helps us provide retailers with advice beyond what is usual for a POS software company.
The advice we provide is based on our own experience owning and operating retail businesses in several retail channels.
Retailers following our advice can cut theft.
We are seeing evidence of a rise in employee theft in retail, continuing a trend of recent years when employee theft has risen as Christmas approaches. our advice to retailers for better managing to reduce employee theft is:
More a more extensive list speak with one of our help desk team and ask for our theft reduction advice.
One of the most valuable benefits of Point of Sale (POS) software used by any retail business is a reduction in employee and customer theft.
Used properly, good POS software can significantly cut the cost of theft.
Theft reduction is achieved through consistent use of the software throughout the business. The less consistent a business the less likely they are to uncover theft. Those most likely to steal will notice how the software is used and through this reach a conclusion as to the likelihood they will be caught.
Tracking stock from when it enters a business to when it leaves is the key to detecting and reducing theft by employees and customers. Too often, small and independent retailers do not fully track and manage stock – making them appealing businesses for people likely to steal.
Here are the steps involved in tracking stock and reducing the cost of theft:
Once all stock is setup in your software, the time taken for spot stock-takes is minimal. This time is funded from the reduced theft that will certainly result.
Employees who see you track stock movement through spot stock-takes and other activities listed here will be deterred from stealing from the business as they will see the risk of being caught is higher.
Manage your business professionally and consistently and theft will cost less.
Tower Systems has released an update to its Point of Sale software that enhances security against employee theft. The new facility extends the reach of what the software tracks in terms of employee behaviour, strengthening the tracking ability of the business over possible employee theft.
We are not publishing details of the enhancements here as we do not want to warn retail employees about the additional data we are capturing.
The enhanced retail employee theft tracking is part of the latest update to the Tower POS software, an update released last month and provided for free to retailers who are part of the Tower AdvantageTM program.
This latest security enhancement is one of a site of enhancements to our software pitched to us by our cust9omers through our exclusive Software Ideas facility whereby our customers can detail their ideas and others can vote on them.
Tower Systems is delivering practical advice and help to retailers keen to cut employee theft and customer theft in their retail businesses with a free online training workshop this Thursday. Using our best-practice Point of Sale software we provide access to valuable tools, controls and monitors that actively reduce the cost of theft to a retail business.
This online training is part of a broader live training program we have for retailers using our software. Through this program we deliver not only training but also opportunities for retailers to network. This is invaluable when it comes to theft as retailers get to talk with each other about their situations and from this learn and, hopefully, exert better control over their own businesses.
Too often, retailers act to reduce theft after theft has been discovered. This has proven too late for some businesses. Our theft management tools are comprehensive, secure and ready for use right away without the need to spend any money. This is why it’s vital for retailers to seize the opportunity, to chase a reduction in the cost off theft in their businesses.
Our Tower Systems theft check service has uncovered more employee theft. This time in a couple of retail businesses using our Point of Sale software. In each case, the theft detected is considerable. The evidence we have provided is police ready. This is important. We have police assistance and court expert witness experience and this helps us to better help our retail customers to deal with the scourge of retail employee theft.
While the vast majority of retail employees we have met are honest, there are some who steal from their employer. Christmas is a time of an increase in theft by retail employees. Here is our advice for retail business owners for cutting the cost of theft by retail employees:
Treat your business as you would a large bundle of $100 notes. The more serious you are about managing your cash the more of it that will make its way to your bank account.