Cloud based backup service helps retailers eliminate the end of shift chore

bupWhile Tower Systems has supported external and automated backup services for years, this week the company launched a new even more hands-off cloud-based backup service that offers excellent protection to participating small retail businesses users our our POS software.

Run on a subscription basis and backing up to the cloud real-time through the day, this is a comprehensive replacement of the old end of shift backup approach for small and independent retailers.

The new approach represents better protection for our small business retail customers. It is available for commercial implementation following comprehensive live testing.

Tower systems has been using the new facilities in beta for two months. This week’s announcement moves the opportunity to full commercial release.

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Enhanced POS software Xero integration helps retailers and their accountants

The 2015 edition of our POS software for retailers includes enhanced Xero integration facilities. In the enhancements we deliver the next generation of changes to enable retailers to get further benefits from linking their POS software with Xero. More data is transferred making the Xero reports more comprehensive while at the same time saving bookkeepers and accountants more time and more fees.

The latest enhancements have been developed with CPA, user and Xero input. The result is a terrific benefit for the Tower user community that keeps us at the forefront of Xero integration.

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Sunday retail management advice: Lay-by now for Christmas

Offering Lay-by services is essential if you want to grow sales of collectibles and higher priced items. It provides shoppers an opportunity to purchase today what they are unable to fully pay for today.

Essential to your success with Lay-bys is having a streamlined and consistent process for processing Lay-bys, storying lay-by product, collecting payment and tracking customers.

Once mistake with managing Lay-bys can be expensive.

Use software to track Lay-bys. Do not do it manually.

Use the software to capture the sale, record customer details, document your terms and conditions, record the deposit, track payments, chase late payments and finalise the sale. Again, to not attempt to do this manually.

Be complete in what you record. Only Lay-by stock for which you have records in your software, always enter full customer details such a full name, complete address and an ID number such as a driver’s licence number.

If you are not complete in your records keeping at some point this will cost you money.

In your software set your deposit requirements, payment requirements and other Lay-by terms. This provides a foundation of consistency for you and your employees.

Before you begin with Lay-bys check the website of your state Consumer Affairs office to familiarise yourself with local requirements. Information there will help you determine your own terms and conditions.

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POS software helps retailers offer student discounts

studdiscountThanks to flexible discounting options within our POS software, Tower Systems helps retailers to offer discounts that matter at different times of the year – like Student Discounts at back to school and back to uni time.

With appropriate rules used in the software, retailers are able to track discounts driven for their own interest or for supplier rebate purposes – and for the benefit of local schools that partner with the retail business to help drive traffic to the store.

Providing retail employees with certainty through which they are able to transact business and handle opportunities such as student discounts is a valuable feature of the Tower software. It helps small and independent retailers to offer benefits you;d typically see in bigger businesses.

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Collectible retailers rely on smart POS software to serve collectors

collectibleRetailers of collectibles have needs beyond the traditional for retailers using POS software. In addition to managing additional data points, they often prefer to document the transaction in a non-traditional way – i.e. not on the usual type of receipt roll.

Tower Systems offers a range of solutions to high-end collectibles retailers, solutions that enable them to better serve their collectors and to manage the unique mix of suppliers from whom they pull the products they sell.

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Discount vouchers playing a key in a terrific year at Tower Systems

dva5We are thrilled with the retailers joining our user community this year at Tower Systems. Some are installing POS software for the first time while most are switching from other software.

It is our Discount Voucher facilities which wins many customers for us. Beyond the vouchers, in the software, we have real power at the fingertips of retailers and their staff. We back this power and flexibility with terrific reports that make using the software valuable for the business. Enabling retailers to track voucher flow is proving to be tremendously valuable in guiding retailer engagement o tweak their use to drive even better outcomes.

Our Discount Voucher facilities are an excellent demonstration of the Tower Advantage in action. We are grateful to our customers for excellent feedback that is guiding further developments.

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Sunday small business retail advice: using POS software to play to your strength

Small and independent retailers offer a level of personal service that often sets them apart from major retailers. Using the smart tools in the Tower Systems POS software, retailers are able to reach out beyond the shop floor and sales counter in providing differentiating personal service. Thanks to easy to engage tools in the software, retailers can include in sale documentation such as receipts information about product use and care which helps the retailers to demonstrate a point of difference and improves the customer experience.

The Tower Systems POS software provides retailers with several facilities for customising information on receipts based on products purchased. That this is done at the point of sale with the employee having to remember is a way the business can go above and beyond without having to rely on memory to do so.

  1. Retailers, play to your strength with:
  2. Customer service advice on receipts.
  3. In-store advice on QR code linked videos.
  4. Home care and advice through online accessible information.
  5. Images on customer documents.
  6. Loyalty options that make you truly competitive.
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POS software for non technical people

Tower Systems offers jargon free training in its POS software, making it easier for non technical people to learn the POS software.  Offered one on one, in group sessions, online, live in-store … this plain English (or mandarin if you prefer) training makes it easy for people who are not IT savvy to learn this software.

Dealing often with first time business software users, Tower Systems has a gently approach to training that respects people and their use of the software. There is no judgement for a lack of knowledge, no pressure to learn at an advanced pace.

The jargon free approach extends beyond training. The Tower Systems help desk talks with people everyday who appreciate receiving help in terms they can understand and without the need to be a computer expert.  This is the company’s customer service commitment in action – serving small and independent retailers with easy to use POS software backed by excellent customer service.

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POS software helps retailers share product care information

productcareRetailers selling products with specific care requirements are able to have care and other instructions included on receipts printed for the products. This provides a more engaged level of customer service that is tailored to the specific items purchased by a business.

This personalised receipt service built around product care instructions is something Tower Systems has offered in its Point of Sale software for many years. It is a facility used across many retail channels including bike shops, garden centres, gift shops, jewellers and others where specific product care and use instructions are another way a retailer can demonstrate a valuable point of difference.

Tower Systems offers training in using these product care facilities.

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POS software helps family businesses nurture and share intellectual property

The Tower Systems Point of Sale software helps business owners encode and share information about how the business operates. recording intellectual property about the operation of a business and making it accessible to those working in the business makes it easier for family members to grow into the business and stay close to how the family has done business over the years.

Family businesses are different to non-family businesses. They are often run on a different basis and with different goals. Having software that enables to recording of business rules and processes makes it easier for these businesses to track and manage how things are done and thereby to continue family traditions if important to the business.

The Tower software offers a range of mechanisms through which business processes are recorded – guiding those coming into roles and needing to follow tradition.

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Using POS software to track sales by category

homewaresIn the retail homewares space many products are one-off. That is, once they sell a retailer does not replace exactly them otherwise their shop can feel more like mass when being unique reply matters. This is where smart POS software is useful in tracking sales at the product category level.

Knowing that, for example, two $75 value homewares objets d’art sold is more useful to the buyer for the business than the specific items as these items will not be exactly replaced.

Using the Tower software, homewares, gift and garden centre retailers are bale to track product sales in a range of useful ways that can make inventory replenishment easier. Being able to slice the data for alternative performance reviews can help guide business decisions in a more meaningful way.

Tower Systems works with many retailers on the best approach to tracking stock performance.

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POS software helps retailers sell packs, hampers, singles and bulks

nxjewellThe smart POS software from tower Systems is helping more and more retailers to sell bulk items broken into singles, single items scaled up into bulk, hampers, packs, gift packs and many mixtures within these opportunities.

Jewellers use our pack facilities to sell two or three items in a set as well as singles – with ease.

Confectionery shops and chocolate shops use our software to sell bulk packs and singles easily with complete and easily managed inventory control.

Gift shops use these facilities to sell Christmas hampers.

Garden centres use these facilities to sell plants as singles and more packaged together.

It’s fast and easy to handle.

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A behind the scenes look at how our POS software company rolls our a major software update

Here is an internal communication sent by our Managing Director to all Tower Systems team members last week in advance of wider release of a major POS software update. We share this here to show how internally we are committed to the quality and engaged customer services we promote in our marketing pitch:

The next two months will present us with many challenges and opportunities as our customers load and engage with 2.6. For many in the company you will face new experiences as this is the biggest update ever in the history of the Retailer product.

There will be people who blame things on the update that have nothing to do with the update.

Many will not read the instructions prior to loading the update.

Most will be nervous.

Plenty will be happy with what’s in the u0date and some will want more changes urgently.

Others will say their systems are slower as a result.

Some will realise that they need to upgrade their hardware.

Please actively listen to what people have to say, make sure they know you are listening to them – even if what they are saying has been said to you many times before by others. People calling about the update is what we are here for. We promise them we are not your average software company. We promise to listen to them and serve their needs. This is where your contact, each contact, is vital.

While Ben owns 2.6, it is on all of us to serve our customers as they install, learn and start to use 2.6. Their experience will depend on each of us. What they think about Tower Systems for the future will depend on each of us.

Thank you in advance for your commitment through what will be a busy and challenging time.

We are committed to providing an enjoyable experience for our customers. This email and the considerable training of our team which preceded it is further evidence of that commitment.

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Smart POS software helps retailers manage card pockets

cardpocketsMore and more greeting card retailers are using the smart reporting in the Tower Systems POS software for reporting on card sales down to a granular level.

Developed with renowned card experts and engaged retailers, the exclusive reporting in the Tower Systems software enables greeting card retailers like newsagents and card and gift retailers to report on card sales more immediately and valuably than is often available from the greeting card company.

This reporting has been enhanced following field use to make it more valuable to retailers when they are working with their card suppliers.

This report is another example of what sets our software apart and why our retailers love what they can achieve with it.

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POS software update roll-out loved by retailers

Tower Systems is thrilled with feedback from retailers who have started using the new version of its POS software.

With more than 300 enhancements, this new release is the most significant software update in ten years. It delivers to the close to 3,000 small business retailers who partner with Tower valuable new tools which many will use to grow their business.

While customers are enjoying getting to know their new software, the Tower team is well advanced on the next release.

 

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Retailers love discount voucher options in POS software

dva5With more retailers using our Discount Voucher facilities we have a broader pool from which to draw inspiration for further enhancements.

This image shows another version of a Discount Voucher – on an A5 receipt.

This is attractive-looking Discount Voucher is produced at the bottom of a receipt printed on a laser printer connected to our software. retailers selling higher end items like to produce a receipt that is different to the usual cash register roll type. The A5 receipt is more professional and of a higher print quality.

This laser printed Discount Voucher has a quality to its look that makes it appear more valuable than if printed on a thermal printer at the bottom of a receipt.

While often used in jewellery, garden centre and homewares businesses, more and more other retailers are choosing A5 receipts to lift the quality of their offering and thereby set themselves apart from other retail businesses.

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Smart retailers use their POS software receipt to show savings

receiptsavingRetailers using the POS software from Tower Systems have many options for for reinforcing the value of shopping in the business – like including a personalised note on the receipt showing the saving achieved with this purchase.

The image shows one such saving note on a receipt produced by the software. The note is produced as a result of rules setup by the retailer using the software.

The You Saved $6.55 message is strong. It’s reinforced by That’s a saving of 6%. this messaging pitches the retail business after the sale is down, when the shopper is home and unpacking their purchases.

This is another way Tower Systems is helping small and independent retailers to compete with major retailers.

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All ready for Reed Sydney Gift Fair

sydgiftTower Systems is all ready for the Reed Sydney Gift Fair which kicks off today. Our new gift shop software has been released in time for us to show off to the many thousands of attendees expected through the fair over the next four days.

features on show over the next four days include our mobile POS solution, our pop up shop solution, our game-changing discount vouchers as well as a completely fresh and business-growing approach to shopper receipts.

We continue to help retailers at the core of their business with valuable innovation.

We’re excited to catch up with many existing customers as well as to make new friends.

While we can’t be sure until the fair opens this morning, it looks like we will be the only specialist software company there. We are grateful for that opportunity.

 

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POS software Xero link helps retailers cut mistakes & save time

xerolinkThe  Tower Systems POS software / Xero accounting link is being embraced by more retailers.

Using the Xero link in our own retail businesses and having had it vetted and approved by our own Financial Controller, we can speak from experience about the value of the Xero link to a busy independent retail business.

This link cuts mistakes, eliminates workload and results in more timely and accurate accounting information.

Tower backs the link with training and live support. We also back it with access to our in-house accounting experts who can provide insights from their own use of the back end.

It’s our use of our software and Xero as retailers ourselves that really sets us apart.

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Retailers love smart POS software labels

smartposlabelAs retail evolves with bricks and mortar businesses diversifying, flexibility in POS software is more important than ever. We saw a good example of this recently when a newsagent diversified into jewellery and needed jeweller labels for their range of rings, pendants and bracelets.

Thanks to jeweller labelling facilities in our POS software, we are able to produce a professional and flexible label with four parts that are ideal for all sorts of jewellery situations.

Labelling jewellery without harming the product is important as is labelling the box for the item as well as any other part of the package such as the storage bag.

Having thought through these requirements and already serving hundreds of businesses in this area enables Tower Systems to offer proven flexible solutions.

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Gift shop POS software for Reed Gift Fair in Sydney

Sydney_Sep_620x250The new Tower Systems Gift Shop Software will be on show at the Sydney Gift Fair from next weekend. In addition to new software, we will be launching new a new look for our pitch to gift shop owners and employees as we show off genuine innovation from our creative software development and marketing teams.

Gift shop retailers who visit our stand will see examples of how they can reach out to customers through flexible loyalty facilities, how to drive sales through smart counter facilities and how to leverage business data for more valuable supplier relationships.

While the trade show is more than a week away, we are busy testing and re testing the new software we will have on show for attendees. We are excited to have this opportunity.

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More retailers report sales success with discount vouchers

garden-centre-softwareMore retailers are reporting excellent year on year growth as a result of the Discount Vouchers facilities exclusively in the Tower Systems Point of Sale software.

Gift shops, garden centres, jewellers, bike retailers, newsagents and homewares stores are among the businesses excited by what they see in success achievable from the rich and rewarding Discount Vouchers facilities.

At several recent trade shows we have seen a fatigue among retailers with the old points based programs given that every other retailer has one. The reaction to the uniqueness and value of Discount Vouchers makes them as appealing to the business as to the shoppers.

In the Tower software retailers have access to exclusive and sophisticated tools for driving shopper engagement in accruing $$ value as well as in redeeming value.

The other benefit delivered by Tower is the business engagement training for staff – to help them get the most of the opportunity and to maximise shopper engagement from the sales counter. This is where we go way beyond the usual software company and offer extraordinary help to help retail businesses leverage the maximum value.

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New POS software files for retailers now available

We have tested and loaded the following stock files to the downloads area of our website for retailers using our POS software.

  1. Collins Debden Diaries 2015
  2. Artwrap September 2014
  3. Browntrout August 2014
  4. Andrews McMeel Calendars 2015
  5. Stylesetter September 2014
  6. Hallmark September 2014
  7. Henderson Greetings September 2014
  8. hiPP September 2014

Our customers can use these files with confidence.

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