Tower Systems launches free POS software training for February 2017

Yesterday, we announced to our small business POS software customers a suite of terrific free live training opportunities for February 2017. This training goes beyond what people expect from their POS software company as it draws together best practice retail business management and other retail strategy insights in the context of how the software can help.

Tower Systems is proud to offer access to free live group training and business management inspiration every week. It is a differentiator for us.

1 likes

How Tower Systems helps small business retailers save time in connecting with their suppliers

Tower Systems has a structured approach to helping small business retailers and their suppliers more efficiently, effectively and accurate connect. Our approach is based on years of service including time as retailers ourselves, using our own software to work more closely with suppliers.

  1. Suppliers can provide electronic invoices.
  2. Retailers can provide a feed of sales.
  3. Suppliers can provide stock files.
  4. Retailers can provide orders.

These are just some of the ways we connect retailers and suppliers. It is structured, consistent and accurate. The benefits are time saved and mistakes eliminated. This is best practice when it comes to connecting independent small business retailers and their suppliers.

Everyone wins.

We are grateful to the suppliers with whom we partner and their retailers who help guide our work in this area. The value it adds is wonderful to see.

0 likes

Back to School marketing ideas for small business retailers who serve school students and their families

Back to School time is an excellent opportunity to reconnect with existing customers and to attract new customers to your store.

Here are some free marketing suggestions (some mainstream and some left field) designed to help you attract customers and get them shopping your Back to School range. Most of these marketing tips can be tried without spending too much money:

  1. Tell a visual story in-store. Get an old school desk and create a display showing your back to School supplies being used.
  2. Support a local school. Invite current and past students to tell their school stories through a display in your window or in store on a large noticeboard. The stories could be in the form of text on a page, a collage or photos.
  3. School stories. Invite customers, young and old to share their school stories in 50 words or less. Create an entry form. Stick the stories up on a wall for all to read. Offer a small prize for the best story.
  4. Old School Photos. Get customers 25 and over to bring in their favourite old school photo. Offer a small price for the best. Maybe group the photos: 25 to 40; 40 to 60; 60+. This could be an educational display as well as a beacon for nostalgia buffs.
  5. Run a sale for teachers. Consider giving teachers a special discount of anything (within reason) in store. Getting teachers in could help bring the students in.
  6. Discount by value. Offer a discount to customers who spend over a certain amount – respecting their loyalty to your business.
  7. Dress in uniforms. Have a day or two when all shop floor employees dress in school uniform.
  8. Be an information hub. Create a bulletin board of local school events – reminding parents of engagement opportunities. This should be maintained through the school year and done in association with the school.
  9. Host a shopping event. While you still have back to school stock on the shop floor host an event with games and prizes where you have all back to School stock on special. This should be a Back to School themed event and promoted well in advance.
  10. Host a bake sale. Invite a fund raising group connected with a local school to host a bake sale or a sausage sizzle out the front of your store on a couple of days through the Back to School sale season.
  11. Holiday fun. Run a competition for kinder and primary students inviting art entries showing their favourite part of the school holidays. Put the art on show. Offer a small prize. Parents will love the activity opportunity and the entrants will love seeing their work on show.
  12. Teacher gifts. If you have teacher gifts left over from your Christmas sales, put these out as some students may want to get the year off to a good start.
  13. Student gifts. Family and friends may want to give students a nice gift to acknowledge the start of the new year – maybe they are starting at a new school. Create a display of gifts especially for students.

No matter how big or small Back to School is in your store, it is an opportunity to have some fun and strengthen your connection with the local community.

2 likes

Multi store POS software for small business retailers

Retailers running multiple retail locations can use the Tower Systems POS software in these multiple locations easily and efficiently. Using the multi-store POS software, retailers can:

  1. Easily manage inventory across multiple locations.
  2. Run hosted – in the cloud.
  3. Transfer stock between stores – maintaining stock data integrity and accounting record integrity.
  4. Transfer sales data.
  5. Link to MYOB / Xero / Quicken.
  6. Set price controls.
  7. Set staff access controls.
  8. See stock on hand in multiple locations easily.

The multi-store POS software from Tower Systems is smart, robust and valuable in any small retail business that is growing.

We have retailers in 15 and more locations using this. Hosted in the cloud. easily managed. Serving a diverse mix of retail and management needs.

0 likes

Tower Systems at Atlanta Gift Fair where gets, homewares, jewellers and toys were on show

The Atlanta Gift Fair that wraps up this week has been extraordinary for us and our small business POS software in terms of insights gained into gift and homewares trans as well as valuable supplier connections made.

Attending international trade shows like this Atlanta event broadens our knowledge of retailers, suppliers and market trends and this is reflected in software with a broader perspective. We urge other POS software companies to attend.

We are grateful to those who shared their insights with us in Atlanta. The connections made will be insightful.

Looking back on 2016 we can see benefits in our software as a result of attending the Atlanta Fair in January 2016.

2017 is going to be an exciting year.

2 likes

Small business marketing tip: how POS software won a $500 purchase

I want to share with you a true story of what happened recently in my own retail business. It is a story of how a small everyday purchase led to something bigger and how this happened as a result of fundamental changes in how the business is run.

This story could happen in any retail business – city, country, large, small, shopping mall, high street. We make that point so you do not dismiss the story and think it could not happen in your business. The elements of the story work together in any size business. In writing about it here I’m not getting you to do anything other than to consider that you could achieve the same in your business.

At its core, this is a story about shopper loyalty, especially shopper loyalty in a retail situation where between 25% and 30% of shoppers visiting the business are not local and therefore not likely to engage with the old-school points-based loyalty program.

A customer passing the shop noticed our greeting card range and stepped into make a purchase because of a specific need. They purchased two birthday cards. On their receipt was a voucher for almost $2.00. As they are not usually in the shopping centre they looked around for something in which to spend the $2.00.

This is the key: the customer came in to make a quick destination purchase. The type of purchase where we did not matter. They were on the way to the car park and happened to pass buy our shop. Point 1: location is in our favour. The stepped in because they saw our greeting cards. Point 2: the floor placement of cards was key in getting them in the shop.

Having made the purchase, the customer then noticed, for the first time, what else we sold – because of the $2.00 discount voucher on their receipt. Point 3: we got them to look around and see what else we sold.

The customer did a 180 degree turn and saw a locked glass cabinet of beautiful collectible bears. This was in the right place at the right time as they had been looking for a gift for a child. Money was not an issue. They wanted something to last a lifetime. They purchased a $500.00 bear.

This purchase would not have been made had they not been given the $2.00 voucher on their receipt. The voucher is what got them to notice what else we sold.

Fast forward several weeks and this customer who said they don’t usually come to the shopping centre was back for another $500.00 purchase. Now, several more weeks later, the customer has another $500.00 order placed.

We can directly trace more than $1,500.00 in sales back to the $2.00 voucher.

The software produced the voucher based on rules we established. The initial staff member serving the customer made a brief professional pitch highlighting the voucher. These are both important factors as they are at the core of a structured consistent approach to what has become the most lucrative loyalty program we have seen in my 30+ years involved in retail as a retailer myself and working with retailers in many different channels.

While most times vouchers are handed out they are not redeemed, they are redeemed enough to make them worthwhile. They are redeemed for good margin product as they get people looking at the shop for the first time and discovering items to purchase they were not in our four walls to consider.

The discount vouchers are disruptive. People respond in unpredictable ways.

Best of all, the discount vouchers are profitable.

For this story to work in a newsagency you need to have the right products, placed strategically in-store. Your staff need to make the right pitch. Plus, you need to be attracting people who don’t know and probably don’t care what shop they are in.

If you have read this post and thought it does not relate to you, that you could not do this in your business we say you are wrong. We are certain the approach I have shared with you could work in any newsagency in any situation. We urge you to not hold your business back.

3 likes

How the Tower Systems gift shop software helps small business gift shops attract more shoppers and increase sales

Small locally owned gift shops exist in most high street shopping situations. They are locally owned and run gift shops, the quintessential small business, usually a family business. Competition is tough for these small businesses.

Tower Systems helps small business gift shops through its gift shop software. Using our software, gift shop owners are able to trade more efficiently and successfully. They are able to build a stronger and more valuable business.

Here are some of the ways the Tower Systems gift shop software can help any small indie gift shop:

  1. Easier selling.
  2. Faster selling.
  3. Less mistakes thanks to fewer steps in the sales process.
  4. Automatic handling of EFT processing thanks it integrated EFTPOS.
  5. More accurate selling.
  6. Easy to run LayBys including managing the terms and conditions, collecting payment and locating lay-bys.
  7. Easy handling of sales over a date and time range.
  8. Structure around product returns.
  9. Easy finding previous sales.
  10. Easier management of staff rosters.
  11. Visibility of business performance when you are not in the shop.
  12. Access to a range of shopper loyalty options from points based to a cash amount off the next sale.
  13. Easy bundling of products into a package deal offer – this makes price comparison harder.
  14. Easier selling online through a connected website.
  15. Tracking sales by staff member.
  16. Tracking business performance by supplier – driving suppliers to facilitate your business success.
  17. Tracking business performance by key seasons.
  18. Easy management of special orders for customers.
  19. Creating orders for suppliers.
  20. Easily loading electronic invoices from suppliers.
  21. Comparing trading periods for quick spotting of business performance trends.
  22. Selling by measure.
  23. Selling by weight.
  24. Managing the repairs process if you offer that type of service.
  25. Running customer accounts and managing the collection of these accounts.
  26. managing sopper gift cards including tracking balances.
  27. Managing multiple retail outlets.

The Tower Systems gift shop software helps small and independent gift shops in many ways. This list here is just some of the ways. This software has been developed with and for gift shop owners and their employees. It is already widely used.

As specialty retail software designed and developed in Australia, this is software fit for purpose for small and independent gift shops. 

Tower systems continues to evolve the software to ensure it meets the evolving needs of gift retailers in Australia.

2 likes

Ten ways small business retailers can compete with big business retailers when they run a sale

Here is practical advice for local small business retailers based on our years of service of such businesses:

Big businesses – Big W, Woolworths, Coles, K-Mart, Target, Officeworks, Staples – all need volume for any move they make, any promotion, any catalogue, any front of store offer.

The operate on seven and fourteen day cycles. Rarely, they will run something for a month.

It is almost unheard of for them to run an offer, promotion or deal longer that two weeks.

It is important to know this as it can help you deal with them competing with you on price, which they will do.

These majors set their own price. Most times they do not tell their supplier. They get the product shipped to their distribution centre and from there they ship to stores for when the catalogue hits or TVC starts. It is rare for a supplier to know any of the details – unless it is tied to a movie release or so other national promotion.

It is important to know these points as we often see retailers complain that the supplier has been complicit in a discount offer. Usually they are not. But even if they are we do not blame them as theirs (the supplier) is a volume business and small business cannot deliver the volume they need to maintain their status with the brand owner.

Here are tips for dealing with a competitor challenging you on price:

  1. Rest your products while they discount. This is not recommended but we acknowledge it is an option.
  2. Stick to your guns. Don’t change a thing. But educate your staff with a story about price, big vs. small and the importance of local small businesses.
  3. Renew the pitch of your loyalty program. For example if you run discount vouchers that could be more valuable than a short term discount.
  4. Promote your exclusive product.
  5. Keep your display full.
  6. Offer amazing shop-floor customer service.
  7. Show off your product knowledge through Facebook posts.
  8. Add value where possible.
  9. Run a competition for people purchasing the target product through you. This helps to differentiate your offer.
  10. Package to make price comparison harder.

Try and not get hijacked by stress about a competitor. Being stressed will not alter the situation. It is what you do that matters. Exercise control. Be a competitor.

3 likes

Small business paperwork campaign resonates with indie retailers

We are thrilled with the response to our paperwork campaign supporting operational efficiency in small and independent retail businesses. This is a campaign for existing Tower Systems customers as well as prospective customers.

Screen Shot 2017-01-05 at 2.15.30 PM

Launched by Tower Systems as part of a broader training, POS software enhancements and business support package, this focus for 2017 encourages small business retailers to better manage paperwork for the benefit of the business and those served by the business.

Eliminating paperwork is easy when your POS software directly links to the right tools such as web platforms, appointment facilities and accounting software.

1 likes

Special POS software offer from Tower Systems for small business retailers

POS software company Tower Systems last week launched a special POS software offer for independent small business retailers in Australia. This offer includes several 2017 New Year bonuses that will benefit those who engage between now and January 25, 2016.

Tower Systems has written to retailers in selected retail channels with details of the offer.

The Tower Systems 2017 POS software includes bonus software, support and other valuable small business benefits.

Small business retailers keen to leverage this loved POS software can contact Tower Systems directly to find out more: via our website or by phone on 1300 662 957.

Small business retailers do not typically purchase POS software this time of the year. This offer from Tower Systems rewards those who make an unseasonal purchase.

2 likes

Free POS software training for Tower Systems POS software users

Tower Systems is thrilled to announce its first free online training workshop for 2017. This is next week, Wednesday at 2pm. This session is on custom stock takes – the efficient and friendly way to count stock and eliminate the need for the end of year stock take.

January is a perfect time for retailers to learn how to do this time efficient type of stock take and we are glad to be able to help.

This free POS software training from Tower Systems is a differentiating service from us.

2 likes

How our POS software company helps small business retailers reduce the risk of ransomware

Here at Tower Systems we help small business retailers with everyday computer use advice. We have recently mailed to all of our customers this COMPUTE USE POLICY that will, if followed, reduce the opportunity for the user business to be impacted by a ransomware attack.

This advice was emailed and mailed to our customers as a service. We share it here for the broader community of small business retailers who stop by this place.

COMPUTER USE POLICY

  1. The computers in this business are business tools. Their security is vital to the safe running of the business.
  2. Do not use any computer for any form of personal use without permission. This means:
    1. No playing games.
    2. No looking at porn.
    3. No Facebook.
    4. No downloading movies, TV shows, music.
    5. No browsing websites unless they are websites used regularly by this business for running the business.
    6. No connecting your phone to the computer.
  3. Do not open emails including business emails unless you have permission.
  4. Do not click on any link in any email unless you are 100% certain the email is from a trusted source.
  5. Do not clear the browser cache.
  6. Never put a USB stick in a computer unless you are certain of the source.
  7. Never permit anyone to use a computer in the business unless you have permission.
  8. Never give anyone a computer password from the business.
  9. If someone you don’t know calls and tells you to do something with the computer, make sure they have authority.
  10. Never write down any business password you are entrusted with.
  11. Never connect a USB stick with the computer unless you have permission.
  12. If you do something wrong own up to it immediately.
2 likes

All ready for Boxing Day sales in small business retail

BoxingDaySaleA4In keeping with tradition and our help for small business retailers beyond the POS software w develop and support, we are posting here artwork for A4 and A4 Boxing Day sale posters for anyone to use.

Click here for the A4 PDF.

Click here for the A3 PDF.

Boxing day is massive in some states. It can be as valuable as the two weeks before Christmas.

We are thrilled to help small business retailers attract new shoppers through marketing like this.

1 likes

In retail today

IMG_2339Being Christmas Eve it has been crazy busy in the shops today with last minute shopping.

Since we are a POS software company that owns retail shops we have been personally and practically involved in retail today, behind the counter, using our software serving shoppers with last-minute Christmas purchases. This photo is from our shop at Knox City in Melbourne today before we opened for customers. Thankfully it is the only time of the day the shop was empty.

We are grateful for another busy day in retail and another day of retail experience that inform some choices we make in our software.

2 likes

The POS software help desk is winding down for Christmas

As is always the way with the last office day prior to Christmas, help desk calls have stopped as retailers focus on selling.

We are calling it a day and switching all support coverage from now until December 28 at 7am to our after hours numbers. Here are our contact points. This is a copy of the card, which we sent to all customers last month by mail and by email:

SupportCardOct16

3 likes

Tower Systems helps retailers cut the time of a stock take

Stock takes in retail can be a chore, especially if you do them the old school way. Thanks to smart technology in the Tower Systems POS software our retail partners are able to get stock takes done faster.

The new approach leverages facilities unique to the Tower software. The approach is ideal for a business with stock take needs that vary based on product types, categories, suppliers and other groupings.

The custom stock take facility in the Tower Systems software is simple and elegant. Retail employees love it for its ease of use and that it delivers the outcome in much less time than the way too many other POS software programs go abut the stock take process.

This is another Tower AdvantageTM another time saving and benefit for the small business which which we partner.

Thanks to online and other trade stock takes are needed far more regularly than ever before. This is where the tower Systems approach really shines.

0 likes

Managing the POS software help desk in this busy week before Christmas

The types of calls our POS software help desk receives in the week before Christmas changes. This week, calls will all be about quick resolution, the calls will be about the now rather than with an eye to the future.

Retail businesses will be busier this week than any other week of the year in most situations.

To serve the needs that we know will be unique to this week we have our help desk team focussed and our processes tuned to serve our customers, to provide the best possible outcome as quickly as possible.

We understand time is especially short this week. We have structured our approach to ensure we meet the expectations of our customers.

We have a fully staffed help desk. We back them with our escalation team and senior management.

We want this week before Christmas to be happy and valuable for everyone!

0 likes

Small business retail marketing advice: protect your business data against disaster

Data is as valuable as cash to any retail business yet many do not treat data with respect. Our advice to small business retailers is to get real about data, to get serious about protecting this important asses.

In terms of protecting your business data against disaster, here is our most important advice:

  1. Backup your business data every day, at the end of the day, without fail.
    1. Better still: use a cloud based backup service that undertakes the backup as the day unfolds without you having to every do anything to backup.
  2. Maintain a separate backup for each day of the week.
  3. Remove the backup from the business property.
  4. Store the backup in a safe, dry place.
  5. Check the usefulness of the backup by restoring and checking the data.
  6. Store original business software in a safe off-site location.
  7. Check the backup every three to six months – to make sure the backup is actually backing us current data and can be read. A backup you cannot read is a waste of time and money.
  8. Change your passwords regularly.
  9. Use hard to crack passwords.
  10. Do not share passwords widely.
0 likes

Extraordinary results for Tower Systems small business retailer e-commerce sites

Retailers are thrilled with the results of several Tower Systems created, hosted and managed e-commerce sites in the rush to Christmas.

Delivering extraordinary sales, the sites are helping small business retailers find new customers.

The thrill is heightened in regional and rural situations where retailers are able to win sales that are substantially more valuable than they ever see in their out of the way situation.

Call from retailers winning this unexpected windfall business is a wonderful experience for us. We love to hear the stories about the several hundred dollar sale completed online and shipped to a happy customer across the other side of the country.

Tower Systems created a series of sites and managed the marketing of the sites to make them highly sought after, compelling and enjoyable for shopper experiences. This is a 100% in-house project for our retail partners.

We are proud of the technology and even more proud of the commercial outcome we have facilitated for our customers.

2 likes

Is cloud based POS software right for your retail business?

Our Tower Systems small business POS software can be run on a local PC or in the cloud. You can choose the right approach for your business.

  1. Run local in PCS in your business.
  2. Run in the cloud on your server.
  3. Run in the cloud on a hosted server outside the business.
  4. Run in the cloud on a hosted server outside the business with no need to ever manage software updates.
  5. All these options and more are available to customers at any time.

With the cloud based option, you can choose to be hosted anywhere you prefer or you can go with our full-service hosted option.

We have plenty of customers in each scenario – running locally, self hosted for multiple locations or hosted by us in a full service model.

With our full service model we can shield you from any requirement to update software. All you worry about is the hardware you have running in your business.

Big It companies have spent hundreds of millions of dollars in marketing the term cloud. They have done this because they know buzzwords sell. The reality is, your software has to run somewhere. It has to be maintained. Whether it is running on computers in your business or in the cloud, the costs are not that different. The key difference is one approach feels sexier than the other, because of the marketing.

Our retail skilled account managers can talk with you to determine your needs and propose a solution that best serves your needs.

We would be happy to share with you details of customer with businesses similar to yours so you can hear first-hand about their operation and how the Tower solution fits.

Our Tower Systems account managers can provide further advice and assistance to help customers make informed choices as to the best approach for their business. They are not incentivised in any way to guide customers to one decision over another.

Tower Systems offers software for the following niche small business retail channels: gift shopsjewellers,  bike shopstoy shopsfishing/outdoors businessesgarden centres/nurseriespet shopsproduce storesfirearms businesses and newsagents.

We are a full service and personal POS software company. To demonstrate this, direct access to our account management team is easy: VIC/TAS: Mike Hill. 0423 848 482 WA/SA/NT: Tim Batt. 0401 833 917; NSW/ACT: Nathan Morrison. 0417 568 148; QLD:  Justin Randall. 0434 365 789.

1 likes

Should small business retailers rent or buy POS software?

How small business retailers acquire the Tower Systems POS software is up to them. Our approach is flexible, leaving the decision entirely to our customers to choose what is absolutely best for their business.

You can purchase the Tower software for your business and own it forever without further cost.

You can also lease the Tower software through almost any finance company and pay it off over 3, 4 or 5 years.

You can also rent the Tower software on a 30 day cycle with the ability to quit the rental at any time.

Each option is different and each can be appropriate in certain circumstances. We share all the information so our customers can make an informed decision themselves or with their accountant or other business adviser.

The choice of how best to acquire the software is 100% yours. We can provide advice but are happy for you to make the decision that best serves your needs.

How you acquire the software, purchase or rental, training and installation services are billed separately as they are required regardless of how you acquire the software. Installation ensures the software is properly installed and setup. It shields you from technology. Training ensures you and your team know how to properly use the software for the business to get the best outcomes.

Regardless of how you acquire access to our software – rental, lease or purchase – our software is our software. No facilities are restricted via the mechanism of access. This makes the acquisition approach purely financial rather than operational or functional.

Our Tower Systems account managers can provide further advice and assistance to help customers make informed choices as to the best approach for their business. They are not incentivised in any way to guide customers to one decision over another.

Tower Systems offers software for the following niche small business retail channels: gift shopsjewellers,  bike shopstoy shopsfishing/outdoors businessesgarden centres/nurseriespet shopsproduce storesfirearms businesses and newsagents.

We are a full service and personal POS software company. To demonstrate this, direct access to our account management team is easy: VIC/TAS: Mike Hill. 0423 848 482 WA/SA/NT: Tim Batt. 0401 833 917; NSW/ACT: Nathan Morrison. 0417 568 148; QLD:  Justin Randall. 0434 365 789.

1 likes