The Tower Systems gift shop software was a terrific success at the Auckland Gift Fair earlier this week at the ASB Showgrounds. In addition to showing off new gift shop software, we also introduced people to our expanding knowledge base, training videos and gift shop business support service through which we help gift shops grow.
This event has been another terrific trade show for Tower Systems.
For everyday items, items most people will use or could convert to cash, use stock control. Enter new stock as it comes in, scan all sales and only reorder based on what you software says. Every month do a stock take. Take cigarettes – Tobacco stock discrepancies are an indicator of theft. Had one newsagent been doing this they would have caught their $250 a day employee theft months earlier.
Scan everything you sell. Do not use department keys as this makes it easier for employees to steal since they know there is no trackback to stock on hand. Using department keys is an invitation to steal.
Do your end of shift through your software and have a zero-tolerance policy on being over or under. Reconcile banking to your computer software end of shift. One newsagency where this was not done was being skimmed regularly for $200 a day.
Do spot cash balancing. Unexpected checks can uncover surprises. One newsagent needing to do a banking during the day uncovered a $350 discrepancy that lead to discovery of systematic theft.
Change your roster. Sometimes people work together to steal. One newsagent found a family friend senior and their teenage daughter stealing consistently.
Check your Audit Log. Look at cancelled sales, deleted sales and items deleted from a sale. Leaving a cash drawer open from the previous sale, scanning items, taking the cash and cancelling the sale is the most common process used by employees to accrue cash they then take from you. Good software tracks cancelled sales and what was in them. This can be matched with video footage.
Check GP by department. If GP is falling outside what you expect, research it further.
Setup a theft policy. Put this on a noticeboard in the back room. Get staff to read it and sign up to it. See the last page of this advice.
Keep the counter clean. A better organised counter reduces the opportunity for theft as it makes detection easier.
Have a no employee bags at the counter policy. This makes it harder for them to hide your cash.
Beware employees who carry folded paper or small notepads. These can be used for them to keep track of how much cash is in the register that is theirs – i.e. not rung up in the software.
Beware of calculators with memories at the counter. One newsagency employee used the memory function to track how much cash had to be stolen prior to balancing for the day – cash from sales not rung up.
Do not let employees sell to themselves. If they want to purchase something make them purchase it from the other side of the counter.
Be professional in your management of the business. The more professional your approach they less likely your employees will steal as they will see the risk of being caught as high.
Advise all job applicants that you will require their permission for a police check. From the outset this indicates that you take your business seriously. In many situations applicants who have been asked for permission to do a police check advise they have found a job elsewhere.
Do not take cash out for your own use in front of employees. If they see you take cash for a coffee or lunch some will see this as an invitation.
Tower Systems is thrilled to be showing off its latest POS software for gift shops at the Spring Gift Fair in Auckland starting from tomorrow.
As the only POS software company at the fair we will embrace helping gift and homewares retailers to make the most of smart Point of Sale software in their business.
We will be showing new POS software for gift and homewares retailers, software is is being released in the next couple of weeks, software that delivers new facilities based on the latest international retail trends for small and independent retailers.
If you are at this terrific Auckland gift fair event, be sure to stop by our stand and say hi.
The Tower Systems homewares software helps homewares business owners understand and enjoy their business more.
From better stock management to flexible shopper loyalty engagement to staff tracking and motivation, the Tower software helps homewares create more valuable and efficient businesses.
The focus at Tower Systems is on small and independent retailers, local high street and regional and rural businesses where retailers are able to make their mark by offering unique products backed by excellent customer service – as facilitated by our software.
Our help for homewares retailers is enhanced by some excellent supplier relationships.
Thanks to receipt options and other facilities in our POS software, retailers can help drive shopper engagement in competitions – such as the Hallmark cards competition offering the opportunity to win a $500 BBQ in participating stores that’s running at the moment.
Retailers can promote competitions like this on their receipts. They can also promote it on customer displays. This type of promotion is free. It is excellent use of existing retail management infrastructure – manages by our POS software as directed by our retailers.
Connecting shoppers on receipts and at other touch points with in-store promotions such as the BBQ prize adds value to the in-store promotion and drives the likelihood of shopper engagement in the promotion.
Smart use of our smart POS software drives better outcomes for our retail partners. Our help desk enjoys helping retailers to leverage these opportunities.
Our rich content POS software knowledge base is full of advice and assistance for retailers using our Point of Sale software on how to do safe and fast backups of business data. This advice includes information on off site backups for speed and security in any size and scale of business.
The image shows some of the backup specific content on our knowledge base that can be searched by our customers. This rich resource is in addition to live help desk support available to our users as well.
Offering access to a range of backup options including cloud based services retailers partnering with us have choice available to them.
Tower Systems is thrilled that following an extensive joint project commenced with PayPal in 2013 and considerable beta testing and we last week commenced live use of our fully integrated PayPal in-store payment option.
This integrated PayPal payment facility will not only help retailers accept a new form of payment, it will drive traffic to their businesses thanks to the wonderful support of PayPal and the engagement of the PayPal community.
Being the first to market in our specialist retail channels not only gives us a wonderful commercial advantage, it also provides us with experiences that will play out in other areas of our business as we bring on more suppliers with smart POS software integrations.
Tower Systems is proud of the work of its design, development, testing and deployment teams who has collaborated so well with the experts from PayPal on this project.
Long after retailers start using Point of Sale software from Tower Systems the company provides access to free training opportunities. One such training opportunity coming up is a one hour live online workshop: Hidden Gems in the Point of Sale screen. This is a perfect learning opportunity for any small business retailer or their staff using the Tower software as it will show time and money saving tips and techniques in the POS software screen.
We invest in training like this ever week as a demonstration of our commitment to help our small business customers get more from their software experience every day.
Access to this training like all our live online workshops is free.
Tower Systems has brought on more suppliers offering access to electronic invoices. We are not announcing company details here however as the list is commercially sensitive in that we have done the work with some suppliers to get them on board and we;re not about to help competitors catchup.
Being the only POS software actively engaged with suppliers at specialist trade shows, speaking at supplier conferences and engaging in other supplier events helps us leverage the opportunities for our customers.
The latest suppliers to come on board will be appreciated by many of our customers.
Collectors come in all shapes and sizes. They are important customers to many types of retail businesses. Some businesses identify them as collectors and others do not. Some bring in product on a regular basis that builds collections over time and to a calendar while others serve special orders driven by customer requests.
Regardless of the types of collectors served and how you may serve them, Tower Systems has facilities within its Point of Sale software to serve the needs of retailers serving collectors. From personal barcodes on products to tracking orders, to tracking collection to managing product shelf life, the collectible product facilities are used extensively within the Tower Systems retail business user community.
The facilities serving the collectibles area is another example of the value of specialist software developed ion close association with retailers in the space.
Tower Systems is enjoying an excellent gift fair experience at the Home & Giving show at the Showgrounds in Melbourne. This part of the overall Melbourne Gift Fair is more relaxed than the main hall as it’s away from the city.
The relaxed feeling comes from a more open space, a space where people can engage in business discussions without being cramped or pushed.
So far, three days in, Tower Systems has met with many prospective new newsagency, gift shop, homewares business and garden centre owners and managers. We have had a wonderful opportunity to show off our software and the exciting features available and soon to be commercially available.
As the only software company at the fair we are getting excellent attention. We love it!
Tower Systems is thrilled and excited for the start of the Home & Giving Fair in Melbourne today. We have been doing this fair for many years with terrific success. Over time, our involvement has game from it being a pure sales event to now being sales and existing customer networking.
We love the Home & Giving Fair for the opportunities it presents as well as new suppliers it puts us in contact with.
Our stand is set and we are excited for what will come our way over the next five days.
Tower Systems has finalised new gift shop software and associated collateral in advance of the Home and Giving fair which starts tomorrow.
The new collateral reflects the fresh approach being taken by Tower in its new software for gift shop – offering new facilities and more benefits through which retailers can build more valuable businesses.
The new software is evidence of further investment by Tower in the gift shop marketplace in Australia and New Zealand.
The direct link between the Tower Systems POS software and the cloud-based Xero accounting facility is being embraced by more retailers as they compare the benefits of Xero over MYOB.
Using the link ourselves in our own retail businesses and having had it vetted and approved by our own Financial Controller, we can speak from experience about the value of the Xero link to a busy independent retail business.
The Tower Systems POS software / Xero link saves us time and money. It also facilitates data accuracy.
Tower backs the link with training and live personal support. We also back it with access to our in-house accounting experts who can provide insights from their own use of the back end.
It’s our use of our software and Xero as retailers ourselves that really sets us apart.
Tower Systems will be presenting its gift shop software at the Home Giving Fair as part of the broader Melbourne Gift Fair next weekend – running over five days in several venues around the city.
On show will be new software for gift shops including our Xero link, our successful loyalty options and a range of facilities designed to help gift and homewares retailers to build stronger, smarter and more valuable businesses.
We have been exhibiting at this fair for many years with terrific success. Now, in addition to meeting many prospective customers we get to reconnect with many existing customers.
Branding is important to small and independent retailers and when it comes to branding the Tower Systems Point of Sale software offers a diverse range of business branding opportunities. The opportunities include on receipts – where retailers can include their logo to their specifications, extending the reach of their business brand into the shopping bag, wallet or purse – reminding the shopper of the brand they purchased from.
Tower Systems helps retailers place their brands through written advice, one on one advice, video based training and other assistance.
In one situation recently we helped a retailer rebrand and they were thrilled with the result and the wider reach they were able to achieve as a result.
Retailers using the Tower Systems Point of Sale software have access to facilities ideal for handling insurance sales – of items being paid for by insurers as replacements for items lost or damaged. We have had this facility for years as part of a suite of mature services for retailers serving diverse needs in several marketplaces.
Jewellers, bike retailers, garden centres and homewares stores benefit from these insurance facilities. Insurance companies too benefit in that they can rely on small and independent retailers to be retail outlets for satisfying insurance claims.
Insurance claims is one area of our software where we continually adjust and enhance the software based on customer and other stakeholder feedback.
The POS software for Gift Shops from Tower Systems features on the flysheet for the catalogue just sent out to all gift shops and gift wholesalers in the lead up to there Melbourne Home and Giving Fair.
This new marketing extends the reach of the Tower software around Australia and to New Zealand as the company reaches out to serve more small and independent gift shops with software tailored to their specific needs and to help them better connect with their specialist product suppliers.
In addition to pitching the software, the Home and Giving catalogue marketing also provides gift retailers with a link to the Tower Gift Shop Software landing page on our website through which they can learn more about the software and see a video with even more information./
As by far the most widely used gift shop software in Australia and the software with long term and deep connections between retailers and their suppliers, Tower Systems is proud to support the industry association, the AGHA, with this catalogue promotion.
The photo shows how a customer-facing screen in a retail business using our POS software can promote the business to drive impulse purchases to shoppers facing the sales counter. This ad careen and software serving ads on the screen is part of the solution embedded within the Tower software.
Available on a range of computer hardware, the photo shows a new release of the HP all in one POS register. Tower Systems is a key partner of HP.
Note the visual link between the ad on the screen and the pull up banner behind the counter – this shows off how a retailer can visually connect ads and in-store displays.
More and more retailers are embracing the portable POS terminal and POS software from Tower Systems as they leverage the shop floor to win business from browsers before they move out of the shop.
Thanks to smart POS software development and a tight and co-operative partnership with HP, Tower Systems has been offering its latest shop floor solution for some months with plenty of take up.
The new HP / Tower union was on show at a trade show recently (see photo) where it caused a stir with retailers as they expressed excitement at what they saw – a fully function POS software application running wirelessly and away from the counter – delivering the flexibility bricks and mortar retailers have long sought as they compete with online retailers.
Once you enter the count for each denomination of notes and coins you’re done and the software does the rest of the key work: banking sheets, business performance comparisons, sales by department and other reporting as may be selected by the business.
The Tower approach is deliberately safe for the retailer in that it reduces the opportunity for theft. It is also fast and structured – helping businesses breeze through the end of shift with speed and certainty.
Good POS software gets these every day tasks right from the outset.
This is our management tip today – use your POS software to guide and manage your end of shit process.
Retailers using the POS software from Tower Systems have the ability to produce smart receipts that customers like and that help drive more sales for the business.
With the ability to promote on the receipt, retailers can make a soft pitch to customers. The example provided here shows the use of a QR code – generated through the free QR code platform offered by Tower Systems – for connecting with the Facebook page of the sample business.
Using a receipt to attract Facebook page likes is just one of many uses of receipts available to Tower customers thanks to flexibility in receipt generation and management through the POS software.
Retailers in all market niches served by the Tower software use receipts in different ways – some are unique to their channel while others are of appeal to all retailers.
Existing customers can learn more about receipt options through free training videos, live training workshops, one on one training and through our extensive online knowledge base.
The launch last month by a seamless integration between our Tower Systems Point of Sale software and the cloud-based Xero accounting software is attracting new customers for Tower Systems. Some of this new business is coming from accountant recommendation while other interest is being driven by Google searches. We’re thrilled that our own cloud-based approach to xero / POS software integration is generating so much interest.
Our confidence is also boosted by our own experience using Xero as the accounting package for our own retail businesses. This personal experience helps us go beyond the traditional support retailers would find in their POS software company.
In offering a subscription based service we are making it easier for retailers to budget and manage the costs of accessing the platform. Our approach mirrors the Xero approach – retailers can align timing and they appreciate that.