How specialist gift and homewares shop software from Tower Systems helps small business gift shops to compete

Gift shops are unique businesses. They offer a carefully selected range of products, supported with personal service and displayed in a locally appropriate way. Gift shop owners take pride in being different, offering an experience unique compared to department stores and national groups.

It is these local gift shops offering personally selected products for local shoppers on which Tower Systems focuses its services in the gift shop management space.

The Tower gift shop software has been developed specifically for locally owned gift shops. It is specialist software, packed with tools aimed to serve unique needs of these specialist retail businesses.

It is this commitment to specialisation that helps Tower Systems to be in such a strong position with gift shops, serving hundreds of businesses in this specialist retail space. These retailers help us further develop the software to provide even deeper connections with the specialist requirements of gift and homewares businesses.

In addition to providing excellent gift shop software, Tower Systems also provides sound advice to help gift and homewares retailers improve the in-store experience.

One example of gift software management advice is this advice on shop floor product rotation:

  1. Rotate gifts at least fortnightly. By rotate, we mean major change, so the gift department and every gift display looks completely fresh.
  2. Each placement / display ought to tell a story. By this, we mean it ought to appeal to the same shopper. There is no point in putting gifts mixed in with gifts for guys.
  3. Follow a treasure hunt principle: place displays to encourage people further into your shop. Displays themselves should present surprise to shoppers. Do not place gifts in a line on shelves. Be creative with displays that are visually enticing.
  4. The more targeted each display the better chance it will work.
  5. On a daily basis, through a structured (rostered) plan, clean gifts and shelves. Dust blocks sales.
  6. At least weekly, call out a gift on Facebook with a carefully written post about why the gift is useful.
  7. Be disciplined about quitting gifts that are not working for you. The longer you carry an underperforming item in your business the more its costs you.
  8. Manage your gift displays to drive traffic, not to leech off existing traffic.
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Smart POS software helps small business retailers sell Spiderman

IMG_7982Spiderman is a superhero loved by generations. He is more popular today than decades ago thanks to a reinvigorating of the franchise by Marvel.

Retailers using our POS software can track the success of superheroes in their retail businesses. They can do this through a range of views, providing insights beyond what is common in POS software.

The insights can help retailers undertake more finely tuned marketing.

Spiderman, for example, can appeal to a young kid discovering their first superhero as much as he can appeal to a baby-boomer reliving memories of their first Spiderman comic back in the day.

These different customers engage with their fan driven interests in different ways. Thanks to a clever approach to viewing data, retailers are able to treat both interests differently and the same as may be needed from time to time.

This is another smart approach to inventory management from the smart software development team at Tower Systems.

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What gift shop owners love about the Tower Systems Gift Shop Software

Here are some of the features gift shop owners love about our Gift Shop Software in addition to the facilities you would expect from good POS software.

  1. Easy to use yet structured and professional Lay-By.
  2. Customer special orders with TXT message when stock arrives.
  3. Professional gift cards with your logo and proper management of balance.
  4. Easy to produce gift vouchers.
  5. Gift receipts that can be wrapped with a gift (no pricing).
  6. Intelligent receipts with product care information.
  7. Easy handling of hampers and bundled offers.
  8. Supplier performance comparison.
  9. Employee performance management and rewards.
  10. Importing electronic invoices from gift shop suppliers. We work with for you.
  11. Linking to your website to manage a common stock file.
  12. Loyalty options including traditional points as well as front end loyalty to drive infrequent shopper engagement.
  13. Inventory management to guide you to a more efficient inventory level.
  14. Theft reduction tools to reduce the opportunity of employee theft.
  15. It’s easy to use.
  16. It’s regularly updated based on user suggestions.
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Tower Systems at Hong Kong Gift Fair

IMG_5968Tower Systems has been represented at the Hong Kong Gift & Premium Fair this week meeting with Australian gift suppliers and Australian gift retailers. This has been an excellent opportunity to spot trends and explore fresh opportunities for our gift retail partners back in Australia.

While we are not gift products wholesalers, we do work closely with them on a range of fronts and participating in this fair again this year has been a helpful experience in developing stronger relationships with suppliers for our customers.

The fair had more than 4,000 businesses in booths and it attracted over 100,000 retailers visiting these booths.

Serving hundreds of retailers using our Gift Shop Software, Tower Systems innovates through its software and the retailer / supplier relationships it supports. This is why being at this fair in Hong Kong is important for any software company which wants to ensure its offers are relevant to today’s gift shop.

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POS software helps small business retailers sell more gifts

exchreceiptPeople purchasing gifts want to ensure that the recipient can exchange the gift if it is not quite right.

Retailers using the Tower Systems specialist gift shop POS software have the ability to print a gift exchange receipt detailing the items purchased but not the price paid.

This facility has been in our software for years. It was developed with retailers offering gift exchange services. The receipt printed was recently enhanced to connect with quality gift purchases.

This gift / exchange receipt facility is another point of difference for Tower in several of our retail channels it is am important pert of the Tower AdvantageTM.

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10 ways gift shop software from Tower Systems helps small business retailers

The Tower Systems gift Shop software has been designed and developed here in Australia for Australian gift and homewares shops. It serves local needs, works with local suppliers and is more finely tuned to your business needs.

Here are 10 ways this software can help your business:

  1. Get customers spending more. Forget the old points approach, our loyalty facilities get customers engaged to spend more and spend it sooner.
  2. Buy better. Buy more of what is selling and less of what is not. We recently we showed one owner $7,500 worth of stock which had not moved in a year.
  3. Easy LayBy. More expensive items can be attainable if you offer a LayBy service. Ours is easy to use and brings structure to offer a consistent service.
  4. Bring customers back. With no extra work, make a pitch customers see when they get home. We can bring as many as 25% of shoppers back in.
  5. Increase your Gross Profit. In our gift shop software we have facilities which help you maximise gross profit. We’d love to show you these.
  6. Cut your bookkeeping and accounting fees. From GST reporting to having an up to date P&L, we can save time and money by linking to software like Xero.
  7. Connect your online with your shop. Our Web Store facility handles this.
  8. Cut theft. We you are not there, our software tracks behaviour. Our free Theft Check service has been successful to catching theft before it is too late.
  9. Managing suppliers for success. Our smart reporting given you better data than your suppliers. This will empower you to get more from them.
  10. The Tower AdvantageTM. Our professional and friendly help from training to support to business advice. We are not your average software company.
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Sunday retail management advice: inspiration retail management success stories

While some retailers gravitate to stories of doom and gloom, others are chase and enjoy success large and small.

Through our work with our POS software we get to meet with plenty of retailers and look at many businesses.

We are certain that success is not an accident.

Success is planned for and chased. It is the goal reflected in every business decision. It comes from refusing to let the business run you.

We’d like to share three real-world stories with you.

The small shop turning over $380,000 a year and growing 28%

Talking with a gift shop owner about their 28% increase in sales in the financial year just ended.

Yes, you read right, a 28% lift in sales in the 2012/13 year. This is on the back of a 17% increase the year before. This is a business that is more than ten years old.

This is no accident. They planned for it by carefully looking at their business data and shedding products that were not working. They adjusted opening hours too as they discovered business later in the day that they had not realised was there. This knowledge opened them to opportunities for last minute shoppers.

The owner of the business decided to chase success because the turnover was barely enough to cover rent, wages and the loan taken out to fund the business. It was grow or bust.

They planned for success by using their business data. The first year – 17% up from a low turnover base – was encouraging. The 28% increase this past financial year proves value of paying attention to business data.

Sales data guided them as to the suppliers of the best to focus on. One employee was eased out of the business for failing to achieve minimum sales targets.

The owner spent more time on the shop floor selling to achieve minimum margin dollars per sale rather than just chatting with shoppers.

The result shows what can happen when you focus on being a retailer, the owner said to me with a huge smile.

A gift shop reengineers and saves itself

Another gift shop we have been working with was in trouble. Shops nearby were closing and the small shopping strip had a dark feeling. For a while they were sucked into the cloud of doom and gloom.

Checking their data we saw that several special interest items sold well and provided an above-average margin. They used this knowledge as the basis for small expansion.

Over six months they increased their range of the special interest items and they connected with community groups to share knowledge.

Over six months sales grew, not into double-digit growth but they were happy to have at least stopped the decline.

In the second six months sales grew further. Now they were into double digit growth territory. Shoppers happy with their specialisation were telling others. Word of mouth was driving extra traffic.

That was a year ago. Today, this business is very different. People travel for up to two hours to see their range. The average sale value has more than doubled, margins are up 15% and customer traffic is up 25%. Combine these three and you can see why the owner is very happy.

They did not plan to become a product specialist. The survival of their business demanded it.

How a product category drove sales and profit

This gift shop owner came to us because they were in trouble. Sales were falling. Together, we took an in-depth look at their data.

The category performing best in terms of return on investment and return on floor-space was plush, teddy bears and some soft toys. That can’t be right, said the owner, it’s stuck in the back of the shop.

Data does not lie. It revealed that their small selection of plush was selling well despite the owner and the employees not being all that interested in it.

Fast forward six months and this business has turned around. They are now a plush shop at the front with other gifts. Sales are up 65% and climbing. They have increased their margin too – because they have products others nearby don’t have.

Turning this business around was easy as the data offered the guide. The changes took a week to complete and initially required only a $5,000 capital investment in additional stock.

Own your success

Small and independent retail businesses can achieve growth in any economic situation.

People don’t stop shopping in tough times – they just change what they buy.

By taking a fresh look at business data gift shop owners can change focus, attract new shoppers and get existing shoppers spending more.

We’re happy to help.

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Gift tags help gift and jewellery retailers professionally represent product

tgtThanks to flexible and smart gift tag facilities, the Tower Systems gift shop software helps retailers to present product tags of quality and professionalism which demonstrate a product care shoppers love. Developed in consultation with many retailers, these tags are loved.

The highly customisable tags offered through the Tower Systems software offer retailers more control and flexibility in how they represent what they sell.

A cheap price label or price tag can turn a shopper off a product whereas a professional and personal tag can make a product far more appealing.

This is another Tower AdvantageTM from Tower Systems.

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Gift shop software shines at Reed Gift Fair

gposThe Tower Systems Gift Shop Software has been a hit over the weekend at the Reed Gift Fair in Sydney. Our stand has been busy with plenty of prospects as well as visits from many existing customers.

We have been keeping our pitch by rotating POS software sales experts from various offices of our company through the stand.

We are especially thrilled for the diversity of businesses we have seen over the first three days. This fair   not only attracts gifts shops, it attracts newsagents, jewellers, pet shops and garden centres – all retail channels for which we have specialist software.

We are thrilled with the Gift Fair and grateful for another opportunity to connect with these proactive retailers.

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POS software co. helps gift shops with specialist software for their needs

Gift shops are one retail channel where POS software company Tower Systems helps independent retailers to compete effectively and successfully with big businesses.

Using the Tower gift shop software, gift retailers can rely on specialist software finely tuned to serve needs specific to gift shops.

At the Gift Fair in Sydney starting tomorrow, Tower will be showing off new software evermore finely tuned for gift retailers. This new software offers enhanced facilities developed here in Australia for Australian needs.

 

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POS software helping newsagents and gift shops make the most of Valentine’s Day

valvalPOS software company Tower Systems is helping newsagents and card and gift shops to make the most of Valentine’s Day with terrific facilities for putting items together into a pack and selling that as a whole and usually at a deal price for the shopper.

The ability to make packs / hampers / package deals has been in the Tower systems software for many years.

It is also used in Jeweller businesses, bike shops, pet shops and garden centres.

Retailers love it because it maintains excellent stock control throughout. Retail staff love it because it makes selling easy. Shoppers love it because of the ease with which they can usually get a deal.

This facility is another way Tower Systems helps independent retailers to grow their businesses.

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POS software got gift shops helps independent retailers compete

Screen Shot 2015-02-03 at 7.35.16 amThe Tower Systems software for gift shops is helping more independent and small retail businesses in the gift and homewares channels to compete with bigger businesses.

The latest software offers fresh facilities for business management, business growth and business enjoyment. These are facilities developed with Australian retailers for Australian conditions. They are backed with tailored training.

This is our gift to you: personal service supporting personal software = business growth & enjoyment.

This is all part of the Tower AdvantageTM.

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Gift shop software users to benefit from Tower Systems attendance at AmericaSmart gift fair in Atlanta

gsposGift shops using the Tower Systems gift shop software will benefit from the time experts from our software company spent at the Atlanta Gift Fair at the large AmericaSmart facility., This largest gift Fair in the US is an extraordinary experience for gift retailers. Our takeaways include new relationships with the parent businesses of several Australian gift shops suppliers. This will helps us better serve our gift shop software customers as we help them more effectively and valuably connect with their suppliers.

There is nothing like getting to the source of a relationship to understand it and leverage it for all stakeholders.

This gift fair in Atlanta also helped us spot trends that we can sever better through our software – before they hit Australian shores.

As the only Australian POS software company represented at Atlanta, Tower is positioned to help gift retailers in a more effective and exclusive way in 2015.

For commercial reasons we will not share any comprehensive outcomes here as these are best deployed to our customers for their and our commercial advantage.

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Helping gift and homewares retailers locate the box

boxGift and homewares retailers using the Point of Sale software from Tower Systems are able to locate product boxes easily thanks to facilities embedded in the software. This ease of box location improves the speed of handling the transaction, reduces stress for staff and provides shoppers with a better experience. The result is a better outcome all round.

The software makes it easy for recording information against an item that some software does not record. Tower has built in flexibility from use of its software in its own businesses and thanks to engaged customers providing helpful feedback.

It’s the small things that make for good POS software.

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POS software helps retailers offer student discounts

studdiscountThanks to flexible discounting options within our POS software, Tower Systems helps retailers to offer discounts that matter at different times of the year – like Student Discounts at back to school and back to uni time.

With appropriate rules used in the software, retailers are able to track discounts driven for their own interest or for supplier rebate purposes – and for the benefit of local schools that partner with the retail business to help drive traffic to the store.

Providing retail employees with certainty through which they are able to transact business and handle opportunities such as student discounts is a valuable feature of the Tower software. It helps small and independent retailers to offer benefits you;d typically see in bigger businesses.

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POS software helps retailers sell packs, hampers, singles and bulks

nxjewellThe smart POS software from tower Systems is helping more and more retailers to sell bulk items broken into singles, single items scaled up into bulk, hampers, packs, gift packs and many mixtures within these opportunities.

Jewellers use our pack facilities to sell two or three items in a set as well as singles – with ease.

Confectionery shops and chocolate shops use our software to sell bulk packs and singles easily with complete and easily managed inventory control.

Gift shops use these facilities to sell Christmas hampers.

Garden centres use these facilities to sell plants as singles and more packaged together.

It’s fast and easy to handle.

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All ready for Reed Sydney Gift Fair

sydgiftTower Systems is all ready for the Reed Sydney Gift Fair which kicks off today. Our new gift shop software has been released in time for us to show off to the many thousands of attendees expected through the fair over the next four days.

features on show over the next four days include our mobile POS solution, our pop up shop solution, our game-changing discount vouchers as well as a completely fresh and business-growing approach to shopper receipts.

We continue to help retailers at the core of their business with valuable innovation.

We’re excited to catch up with many existing customers as well as to make new friends.

While we can’t be sure until the fair opens this morning, it looks like we will be the only specialist software company there. We are grateful for that opportunity.

 

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Gift shop POS software for Reed Gift Fair in Sydney

Sydney_Sep_620x250The new Tower Systems Gift Shop Software will be on show at the Sydney Gift Fair from next weekend. In addition to new software, we will be launching new a new look for our pitch to gift shop owners and employees as we show off genuine innovation from our creative software development and marketing teams.

Gift shop retailers who visit our stand will see examples of how they can reach out to customers through flexible loyalty facilities, how to drive sales through smart counter facilities and how to leverage business data for more valuable supplier relationships.

While the trade show is more than a week away, we are busy testing and re testing the new software we will have on show for attendees. We are excited to have this opportunity.

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New POS software files for retailers now available

We have tested and loaded the following stock files to the downloads area of our website for retailers using our POS software.

  1. Collins Debden Diaries 2015
  2. Artwrap September 2014
  3. Browntrout August 2014
  4. Andrews McMeel Calendars 2015
  5. Stylesetter September 2014
  6. Hallmark September 2014
  7. Henderson Greetings September 2014
  8. hiPP September 2014

Our customers can use these files with confidence.

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Gift shop software a success at Auckland Gift Fair

auckgiffairThe Tower Systems gift shop software was a terrific success at the Auckland Gift Fair earlier this week at the ASB Showgrounds. In addition to showing off new gift shop software, we also introduced people to our expanding knowledge base, training videos and gift shop business support service through which we help gift shops grow.

This event has been another terrific trade show for Tower Systems.

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POS software helps retailers better serve collectors of all types of collectibles

collectCollectors come in all shapes and sizes. They are important customers to many types of retail businesses. Some businesses identify them as collectors and others do not. Some bring in product on a regular basis that builds collections over time and to a calendar while others serve special orders driven by customer requests.

Regardless of the types of collectors served and how you may serve them, Tower Systems has facilities within its Point of Sale software to serve the needs of retailers serving collectors. From personal barcodes on products to tracking orders, to tracking collection to managing product shelf life, the collectible product facilities are used extensively within the Tower Systems retail business user community.

The facilities serving the collectibles area is another example of the value of specialist software developed ion close association with retailers in the space.

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New gift shop software ready for the Melbourne gift fair

gbTower Systems has finalised new gift shop software and associated collateral in advance of the Home and Giving fair which starts tomorrow.

The new collateral reflects the fresh approach being taken by Tower in its new software for gift shop – offering new facilities and more benefits through which retailers can build more valuable businesses.

The new software is evidence of further investment by Tower in the gift shop marketplace in Australia and New Zealand.

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See our POS software at the Melbourne Gift Fair next weekend

melTower Systems will be presenting its gift shop software at the Home Giving Fair as part of the broader Melbourne Gift Fair next weekend – running over five days in several venues around the city.

On show will be new software for gift shops including our Xero link, our successful loyalty options and a range of facilities designed to help gift and homewares retailers to build stronger, smarter and more valuable businesses.

We have been exhibiting at this fair for many years with terrific success. Now, in addition to meeting many prospective customers we get to reconnect with many existing customers.

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Brisbane Gift Fair tomorrow!

Tower Systems is excited and ready for Gift HQ – the Brisbane Gift Fair that starts tomorrow morning. We have a wonderful stand with new software and plenty of business-building opportunities for gift and homewares retailers.

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Tower Systems only gift shop supplier at Gift HQ in Brisbane

gifthqTower Systems is thrilled to be the only gift shop software supplier at the Gift HQ trade show starting this weekend in Brisbane.

On show will be the very latest version of our Gift shop software along with examples of how we help gift shops and homewares shops and their suppliers to better connect for profit and enjoyment.

This trade show is important for Queensland businesses as it provides them with a local event through which to see the latest trends in products to retail while also seeing best-practice software and how it can help them sell more products.

With hundreds of gift shops using the Tower software and thanks to a solid relationship with the industry association, Tower Systems is well positioned to help gift retailers move to the next level through loyalty, supplier connect, employee management and theft tracking tools.

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