Good POS software gives you a range of options for managing, tracking and engaging employees using the software itself. In the Tower Systems POS software, there are plenty of employee touch points. Here are five we want to call out today as part of our Sunday tip series.
Small business retailers are loving Xero and retailers using the Tower POS software are loving our approved Xero integration. Saving time, cutting keystrokes and cutting accounting fees are some of the benefits being delivered to plenty of retailers partnering with us in the use of our POS software / Xero integration.
Using this ourselves in our own retail business, we have personal experience on which to draw when providing advice to our customers. It places us in a unique position for a software company and allows us to provide a level of service customers love.
Our own experience is that Xero does change a business forever. The time saving and other benefits claimed are real. We can speak to these and ensure our customers are able to leverage the time savings.
Here is a video created in-house by Tower Systems for use by one of our POS software customers; newsXpress Mount Morgan. We love the video for its humour, naturalness and storytelling. We are proud to have played a role in helping newsXpress Mount Morgan with this.
The latest firearms shop software from Tower Systems offers even more specialist facilities developed specifically for firearms retailers – further cementing the position of Tower Systems as best-practice software company in this space.
Offering specialised firearms business management tools in inventory management, customer engagement and regulatory compliance, Tower Systems is delivering to firearms retailers through its software a suite of tools commensurate with the specialist nature of these retail businesses.
This is why the Tower software is a preferred solution to off the shelf generic POS software packages.
Tower Systems is committed to continue to evolve the specialist firearms business management tools in the software, working with retailers and their managers to ensure the software evolved in tune with marketplace and regulatory needs.
This is what being a specialist software company, a vertical market software company, is all about – serving unique needs through unique facilities designed to be fit for purpose.
The folks at Tower maintain close contact with firearms retailers, seeking advice, feedback and suggestions for the making of even more useful and meaningful software to serve the needs of these unique and regulated businesses.
Here are some of the specialist facilities firearms retailers rely on through the Tower Systems specialist software:
Tower Systems is the first POS software company to deliver access to Permit to Acquire facilities integrated within its software. These facilities are in the Tower Firearms Software.
Using the Permit to Acquire facilities, retailers are able to bring a structured approach to gathering and managing data as required of firearms retailers in Australia.
Developed with the Firearms Registry, the PTA facilities in the Tower software can be relied upon by firearms retailers to ensure they are meeting their data collection and management obligations.
Painstakingly developed in through detail, this latest compliance development by the Tower Systems team is another example of the company serving the needs of its small business customers and helping them save time in operating their businesses.
And how can I use that information in the business?
This is a question that can stump someone working on the help desk as a POS software company as it goes beyond the what and how and delves into the why. The answer to this question is a chink of gold that can be mined using smart POS software.
This is a questions the Tower Systems help desk team members can answer because the understand the why: why the software matters, why the data harvested is valuable, why a business owner wanting to grow the business will want to use the data.
This information is vital in small business as it is information that unlocks the real value of POS software for these small independent business users.
We can help small business owners understand data on reports as they relate to their specific businesses. Context is everything as they say and we know POS software cannot be one size fits all. A datapoint could be used by three different businesses in different ways depending on other metrics and KPIs. This is where our help desk team is smart and engaged.
Beyond the shat and how, our POS software help desk team loves to delve into the why.
These sessions are more about leveraging the software in the business than how to do this or that. They contain considerable retail business management and operational advice.
We are thrilled with the support from ur customers and grateful to be in a position to offer this training by our skilled training team.
This is POS software customer service at its best. This is the Tower AdvantageTM
Retailers using the Tower Systems POS software have access to a training library of more than 130 training videos. These videos are professional in production and valuable in the content offered.
The videos can be accessed from any computer, anywhere and at any time.
The video training resources are comprehensive. They are also loved by our customers.
Regularly enhanced, the Tower Systems POS software video training library is a real asset to our business – allowing us to show a point of difference which wins us business.
In addition to POS software training, our library also includes training on business use of the software – covering how to engage on the shop floor. This is an area many POS software companies neglect in their training.
Small business retailers want to grow, who doesn’t? With rent and labour costs increasing each year, growth is mission critical. POS software company Tower Systems helps its customers grow by providing advice on how to use the software to grow.
As retailers ourselves we can provide practical advice on how to use the software to more than transact sales, we can help retailers use the software to grow their businesses. We do this every day on our help desk, through our consulting services, through our knowledge base and through our business mentoring assistance.
We encourage, guide, educate and support our small business retailer customers in their desire to grow their businesses. it’s something we take serviceably.
Even on the weekend. Take today, Saturday … we have been helping one business owner understand opportunities in their slow selling inventory pool to unlock cash and space for more productive use.
We are serious in our commitment to small business retailers from our software through to the practical advice and support we provide.
Too often we see small business retailers running their businesses thinking that they will make their money when they sell. Our experience working with thousands of retailers is that focusing on today, on the right now, will ensure the best outcome for the future of the business.
Our strategy – Make every day your pay day – is simple and effective. It’s made up of basic points:
Be responsible for the profitability of your business. Don’t blame your suppliers, your landlord, your employees or some other external factor … it all comes down to you – the decisions you make and the actions you take.
If you relentlessly pursue profit with a clear focus you’re likely to see profit grow. That’s better than waiting to make money when you sell because that’s less likely to happen in this market.
The cloud backup service launched last year by small business retail management software company Tower Systems is proving to be popular with retailers. The backup process is seamless, not taking any noticeable time thanks to the smart technology engaged. The result is double protection offering peace of mind to small business retailers.
While Tower Systems has supported external and automated backup services for years, this new even more hands-off cloud-based backup service that offers excellent protection to participating small retail businesses users of our POS software.
Run on a subscription basis and backing up to the cloud real-time through the day, this is a comprehensive replacement of the old end of shift backup approach for small and independent retailers.
In almost all data we get from small business retailers we can find reasons to be optimistic. It could be shopper traffic, basket depth, unit sales for a product category, comparative supplier performance or any number of other data points, researching business performance data provides us with insights which can encourage optimism.
Optimism matters in small business retail. However, it is not something to fake. We look for truth in the data and more times than not we can find reasons for hope and excitement for a business.
In one case recently we were asked to help a business doing it tough. In their data we found information about a segment of the business around which they were able to build a series of positive steps for further improving the business.
One step is all it takes to move a business forward and often in your POS software managed data you can discover what that next step could be.
Our job as a POS software company is to help uncover these opportunities, to show you small steps you could take to build optimism and for your business.
We often find optimism where business owners are not looking and even the faintest glint can be like wind in your sails.
Firearms shop software specialist Tower Systems has started previewing its new Permit to Acquire facilities as part of its user engagement program in advance of setting beta release dates.
The feedback is exciting.
Developed in consultation with firearms retailers and state-based regulators, these enhanced facilities will help firearms retailers more accurately and consistently work within the regulatory framework in Australia.
Firearms shop software sees Tower Systems serve another specialist retail channel. It’s what the company does – helping retailers in specialist channels to more effectively use technology tailored for their needs.
Rostering is a vitally important business activity in indecent retail businesses. Get it right and you save money. Get it wrong and your bottom-line suffers.
Retailers using the Point of Sale software from Tower Systems can roster employees based on their contribution to the business. Using the tools in the software can result in better rosters, rosters which deliver a more valuable contribution to the business.
This is just one way POS software which offers roster facilities can genuinely benefit a business – save time and help driver better earnings. It is another way good POS software pays for itself.
Tower Systems helps retailers drive better outcomes through rostering and other facilities delivered in its software for a range of specialist independent retail channels.
Using our software it’s easy and flexible to setup for handling special event sales – retailers have many options for sales from individual to price to volume and mix and match discounts – that run by date and by time. flexibility is discounting is important in retail today as retailers compete with each other – especially at these major sale times.
Our smart POS software makes managing discounting easy and secure for our partner businesses.
This photo shows how one newsagency is using the smart customer display through our POS software by having ads play between customers and then the screen share the ad with details of purchases being scanned.
Being able to manage the serving of ads to customers at the counter is an important feature of our software, something that has been enhanced as hardware has evolved. The latest HP all in one registers are particularly good to work with thanks to their small footprint and smart customer display technology.
Small business owners love that thanks to the HP technology and our software they can offer a customer-facting IT solution that is competitive with bigger businesses.
Pos software company Tower Systems has announced details of three new live and interactive half hour POS Software training sessions for december, offering small business retailers excellent opportunities for learning in a time efficient way.
Here are the three new workshops the company has developed in association with partner retailers:
Participating in the training is free to all Tower POS software customers.
The development of Permit to Acquire facilities within the Tower Systems firearms retail management software has entered a new phase with initial in-house testing commencing. The PTA facilities have been designed in close consultation with regulatory authorities as well as representatives several gun retailers.
This close industry and government consultation has resulted in a design that is a first for Australia.
The resulting software will deliver to gun retailers Permit to Acquire facilities that will enable them to save money in the operation of their businesses as it will eliminate paperwork and processes that are manual today.
Delivering a responsible structure of managing the Permit to Acquire process, the new facilities will further strengthen the leadership position of the Tower Systems firearms retail management software.
Specialisation is key to the future of software companies serving specific retail niches. In the various solutions for specialist retail marketplaces Tower Systems continues to innovate specific to the needs of those retailers.
Retailers using the Tower Systems Point of Sale software can relax and enjoy Saturday knowing we have their back.
Our help desk is open and taking calls this morning – in addition to our after hours mobile numbers.
We have offered a help desk based Saturday service for many years. Our customers appreciate the extra commitment. It’s another Tower AdvantageTM.
The smart POS software from tower Systems is helping more and more retailers to sell bulk items broken into singles, single items scaled up into bulk, hampers, packs, gift packs and many mixtures within these opportunities.
Jewellers use our pack facilities to sell two or three items in a set as well as singles – with ease.
Confectionery shops and chocolate shops use our software to sell bulk packs and singles easily with complete and easily managed inventory control.
Gift shops use these facilities to sell Christmas hampers.
Garden centres use these facilities to sell plants as singles and more packaged together.
It’s fast and easy to handle.
Here is an internal communication sent by our Managing Director to all Tower Systems team members last week in advance of wider release of a major POS software update. We share this here to show how internally we are committed to the quality and engaged customer services we promote in our marketing pitch:
The next two months will present us with many challenges and opportunities as our customers load and engage with 2.6. For many in the company you will face new experiences as this is the biggest update ever in the history of the Retailer product.
There will be people who blame things on the update that have nothing to do with the update.
Many will not read the instructions prior to loading the update.
Most will be nervous.
Plenty will be happy with what’s in the u0date and some will want more changes urgently.
Others will say their systems are slower as a result.
Some will realise that they need to upgrade their hardware.
Please actively listen to what people have to say, make sure they know you are listening to them – even if what they are saying has been said to you many times before by others. People calling about the update is what we are here for. We promise them we are not your average software company. We promise to listen to them and serve their needs. This is where your contact, each contact, is vital.
While Ben owns 2.6, it is on all of us to serve our customers as they install, learn and start to use 2.6. Their experience will depend on each of us. What they think about Tower Systems for the future will depend on each of us.
Thank you in advance for your commitment through what will be a busy and challenging time.
We are committed to providing an enjoyable experience for our customers. This email and the considerable training of our team which preceded it is further evidence of that commitment.
Thanks to receipt options and other facilities in our POS software, retailers can help drive shopper engagement in competitions – such as the Hallmark cards competition offering the opportunity to win a $500 BBQ in participating stores that’s running at the moment.
Retailers can promote competitions like this on their receipts. They can also promote it on customer displays. This type of promotion is free. It is excellent use of existing retail management infrastructure – manages by our POS software as directed by our retailers.
Connecting shoppers on receipts and at other touch points with in-store promotions such as the BBQ prize adds value to the in-store promotion and drives the likelihood of shopper engagement in the promotion.
Smart use of our smart POS software drives better outcomes for our retail partners. Our help desk enjoys helping retailers to leverage these opportunities.
Our rich content POS software knowledge base is full of advice and assistance for retailers using our Point of Sale software on how to do safe and fast backups of business data. This advice includes information on off site backups for speed and security in any size and scale of business.
The image shows some of the backup specific content on our knowledge base that can be searched by our customers. This rich resource is in addition to live help desk support available to our users as well.
Offering access to a range of backup options including cloud based services retailers partnering with us have choice available to them.