Biting the hand that feeds

spruiker.JPGThe chap in this photo is a spruiker working outside Priceline, diagonally opposite my shop. He has been hired by the centre to try and shore up customer traffic since Kmart closed three weeks ago. He moves from store to store promoting items he sees out the front.

What surprised me the other day was that here he was outside Priceline, next to a hair salon and he was promoting hair shampoo saying “why buy it from an expensive salon when you can get it from Priceline cheaper”.

Maybe I am being precious but I was annoyed. It is the marketing fees paid by all tenants which fund his fee. It is inappropriate for him to talk down a neighbour of Priceline. If Priceline hired him then okay but they did not.

What does it matter to readers of this blog? Not much probably and I accept that. I wanted to record this minor frustration if only to put it out there as something else businesses encounter when what looks like a good turn sours. If I was the owner of the hair salon I’d b angry. The reality is that they probably didn’t hear the comment.

Tower Systems sells software to hair salons. We understand some the challenges they face in winning customers and making money. They don’t need someone they are part funding talking down the shampoos and other products they sell.

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Hair salon software sales success

Our hair salon software is gaining kudos in the marketplace. After several false starts over three years it seems that this year we have really found the right offer for the marketplace. Sales are strong and our opportunity pipeline is stronger than ever. What is most interesting is that we are being compared more and more to the undisputed market leader, shortcuts.

The more we work with hair salons the more our newsagency software improves, odd as that may sound. While on the surface there is not much synergy between hair salons and newsagencies underpinning both businesses is a commitment to customer service. We have found that customer service facilities developed for hair work well in newsagencies – when called something else – and vice versa. For example, our employee roster and some CRM type facilities grew out of a major update developed for hair salons.

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