CategoryJewellery software

Helping you help the Franks of the world express their love, on time.

Frank got to the shop just before closing, in time to purchase a beautiful necklace as a gift for his wife for their seventh wedding anniversary. Talking about this at the counter, we explained how we could remind him next year so there was no last-minute rush.  Frank was thrilled.

Fast forward eleven months and Frank was in with two weeks to spare. He brought with him the voucher we sent as an early bird purchase encouragement. He spent $350.00 with us on another anniversary gift, bagging a $25.00 discount. Frank also told us about his daughter who had been born two months earlier. We asked for her birthday so we could remind him about that. “As long as you send me another voucher”, he joked. We will. 

Reminding shoppers of gift buying opportunities is valuable for independent retail businesses. Doing this with thoughtfully tuned email or mail communications and including an offer can enhance the response rate.

These marketing tools are part of a range of jeweller specific marketing and management facilities in the jeweller software developed and supported by Tower Systems in Australia.

Another way we help maximise sales is with an instant loyalty reward. This is particularly useful where you see shoppers infrequently, like for anniversary gifts. Using rules you control, a receipt can include a reward offering an amount off the next purchase.

An average 19% redemption rate for the vouchers with a third redeemed the day of purchase. Male shoppers are far more likely to redeem the day of purchase. Frank will attest to that.

The instant loyalty reward can also work with a point based program for more regular shoppers too, helping them spend more with you.

Our jeweller specific software also offers:

• Bundle pricing where you sell several items together. For example, matching earrings and a necklace or a bracelet and a necklace.
• Including care instructions on receipts.
• Smart reporting. The most important competitor is your own business. Our software makes it easy for you to compare month on month, year on year, by category, supplier and more.
• Multibuy pricing where people purchase over time and receive a free item. This works particularly well as people build a collection.
• Theft mitigation. We help you protect your business against employee and shopper theft.
• Managing repairs, regardless of whether you do them in-store or not.
• Easy loading of electronic invoices from your suppliers.
• Linking to a website for online sales.
• Linking to Xero to cut bookkeeping and external accounting costs.

See the software live. Contact us for an obligation free demonstration: Please call our sales team at 1300 662 957 or email them at sales@towersystems.com.au.

This software is affordable. You can purchase the software outright, lease it or rent it. You can use it in your business loaded on local computers or in the cloud. How you purchase and access the software is 100% up to you.

Supported by humans, in Australia. Our help desk is in Hawthorn, Victoria. Everyone who works on the help desk has experience in retail. To access the help desk you can call, email, post a Facebook message Tweet or text us.

Training is personal. We come to your business and train you in the software. The training is tailored to your specific needs. Like I said, training is personal. Long after we install, you have access to one on one training, at no additional cost.

The Tower Systems POS software for jewellers is unique. It is the only POS software for jewellers made, enhanced and supported in Australia, for Australian jewellers.

Evolving thanks to valuable software updates, this software gets better with age.

Jeweller users of the software have a direct say in the development and enhancement of the software thanks to a transparent process established by Tower Systems.

Australian software serving Australian niche retail businesses is vital for the local economy and the local points of difference being leveraged in the retail businesses.

Jewellers and their employees love the Tower software for many reasons:

1. No one tells you how to run your business. We’re jeweller software experts who give you the tools with which you can make the decisions that are best for your business.
2. This is software designed specifically for jewellers.
3. The software is updated regularly to include enhancements suggested by jewellers and their employees.
4. There are excellent shopper loyalty and marketing facilities to help drive basket size and return shopping.
5. Training is delivered live, in-store.
6. There are more than 130 training videos for refresher training.
7. Live help desk support where you talk to a human on the phone. No faceless email type support here.
8. Electronic invoice and stock file connections with your suppliers.
9. Free weekly online user workshops offering group training and networking opportunities.
10. Australian made.

Serving 300+ jewellers with our specialist jeweller software, our service is personal:

1. We train you in your business, face to face.
2. Our support is Australian based, 24/7 and specialist to your needs.
3. We develop the software. We are not agents.
4. Our software is developed for you. It is not US or Chinese software.
5. You have access to more than 130 training videos.
6. You have access to a comprehensive, self-serve knowledge base.

Facilities in our jeweller software include: sales, customer loyalty, integrated eftpos, repairs management, special orders, gift cards, employee tracking, inventory management, specials / catalogues / offers, web-store interface, Xero interface, product care instructions, customer follow-up marketing, performance reporting, theft management, second-hand goods management, bundling pricing, servicing assistance / management, employee rostering and plenty more.

Tower Systems is proud to support Australian jewellers with Australian developed software for jewellers.

Pandora, Thomas Sabo and other respected international jewellery brands confidentially provide to Tower Systems sock files with details of each inventory item so these can be easily maintained in the jeweller management software used by jewellers.

Through partnership with these respected jewellery companies, we are able to help our customers to maintain stock files to current standards. This saves time in the retail businesses. It also facilitates greater data accuracy. Plus, it better connects the jeweller retail businesses with the suppliers.

Our work, done closely with suppliers, builds strong and valuable bonds. Better still, it helps the local independent jewellers run more professional and world-class businesses.

The work done here by Tower Systems is offered pro-bono by the company as part of its commitment to helping small business retailers.

To find out more about how Tower Systems helps small business jewellers connect for a data feed with jeweller suppliers, please speak with one of our jeweller software experts today.

Tower Systems offers the only Australian developed jeweller software created specifically for Australian small business jeweller shops. Using our software, jewellers can manage their businesses efficiently, focus on greater year on year success.

Thanks to the support of hundreds of jewellers, the tower Systems jeweller software is best practice.

Small business retailers understand the importance of being local. This is where the local pitch from Tower Systems works as our software genuinely is the only Australian developed software for specialty jeweller retailers.

There is a considerable difference between the software packages being promoted to Australian jewellers. The biggest difference is the heritage of the software.

Tower Systems is a software company. We specialise in developing excellent software specific to the needs of jewellers. We are not using the software to try and sell you consulting services.

It is our duty to provide you with software facilities and reports you can use without having to pay consultants to interpret the reports for you. This saves you money. Our Tower Advantage^TM service provides you with expert help.

Tower Systems is an Australian software company. The jeweller software we sell is what we develop ourselves, here in Australia.

Talk to us and you can speak with the IT professionals directly in our business who develop the software we want to sell you.

Jewellers have a direct say in all software enhancements we deliver.

These things separate Tower Systems from Retail Edge, ARMS and Swim.

Serving 300+ jewellers with our specialist jeweller software, our service is personal:

1. We train you in your business, face to face.
2. Our support is Australian based, 24/7 and specialist to your needs.
3. We develop the software. We are not agents.
4. Our software is developed for you. It is not US or Chinese software.
5. You have access to more than 130 training videos.
6. You have access to a comprehensive, self-serve knowledge base.

Facilities in our jeweller software include: sales, customer loyalty, integrated eftpos, repairs management, special orders, gift cards, employee tracking, inventory management, specials / catalogues / offers, web-store interface, Xero interface, product care instructions, customer follow-up marketing, performance reporting, theft management, second-hand goods management, bundling pricing, servicing assistance / management, employee rostering and plenty more.

Our commitment is to provide jeweller software you can use to guide more profitable control over your business – without the need to hire a consultant.

Here are 9 ways this software can help your business:

1. Report smart. Our easy to read yet comprehensive reports help you better understand your business without having to hire an expensive consultant to do this for you.
2. Receipts, invoices and other documents can be customised toreflect the taste and style of your business.
3. From repairs to serial number tracking, we help you deliver consistently professional and personal service.
4. Get customers spending more. Our loyalty facility tuned to the unique spending habits of jewellery customers improve the spend per visit.
5. Easy LayBy. You can LayBy with certainty thanks to professional facilities backed by good documentation to your customers.
6. Cut your bookkeeping and accounting fees. From GST reporting to having an up to date P&L, we can save time and money by linking to software like Xero.
7. Connect your online with your shop. Our Web Store facility handles this.
8. Cut theft. We you are not there, our software tracks behaviour. Our free Theft Check service has been successful to catching theft before it is too late.
9. The Tower Advantage^TM. Our professional and friendly help from training to support to business advice. We are not your average software company.

Tower Systems is proud to offer the only Australian developed and supported software specifically for jewellers.

We are a software company first. What this means is we are not consultants with a prime focus on earning consulting fees.

We make good software you can use without having to pay someone to analyse this for you.

Since we make the jeweller software ourselves we have the very best control over the software. This means we are able to deliver more user-suggested changes more quickly than software that is developed overseas or from a company owned by overseas interests with more of a focus on overseas needs.

Australian software for Australian based jewellers matters as it serves local needs.

And retail is changing locally quickly.

Using the Tower software, Jewellers have access to terrific tools for today’s marketplace:

1. Easy handing of special orders.
2. An elegant solution for managing the manufacturing process.
3. A comprehensive repairs management solution.
4. The easy ability to fine tune marketing to reach customers when you want and need to deliver the service level you hope for. Easy website integration.

WHAT IS UNIQUE ABOUT TOWER SYSTEMS?

We were recently asked by a journalist to list other “unique” things about our software/service. Here is our answer:

1. We are a software company, not a consulting business using software as a mechanism for driving consulting fees.
2. Our software evolves based on jeweller needs. We have a transparent approach to learning and serving needs beyond what we do today.
3. The proprietary TAGS facility in or software is a genuine technical point of difference jewellers have told us they love. We are grateful for their feedback.
4. We serve jewellers, not groups. Jewellers are our customers. While we happily enhance the software to serve marketing and buying group needs, the needs of individual jewellers come first as in our experience they have the very best ideas.
5. We are in your business. Not a contractor we hire, not over the phone, when we install the system we do it in your business, working with you.
6. Second-hand goods. These facilities have been developed with jewellers and authorities so you have the right records on hand.
7. These facilities have been developed to help you streamline workflow and keep in close contact with customers throughout.
8. Manufactured goods. From concept to manufacture, you can manage and track what you make for whom and when. This is a billing and management asset.
9. Lay-by. Our Lay-by facilities have been developed in close consultation with jewellers, making them unique and comprehensive.
10. We offer more facilities than any other system. These offer you flexibility for driving purchases in the current visit and for bringing shoppers back more often.
11. You have access to extraordinary customisation through settings, enabling you to represent your business how you want.
12. Embedded in our software are facilities for tracking how the software is used. This enables us to help you reduce employee theft.
13. Retail focussed. A challenge of retail is to uncover opportunities early. Smart reports in the Tower software unlock information about your business that too often is overlooked.

Jewellers are welcome to check us out. We are proud to serve hundreds of jewellers already.