The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

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The importance of buy Australian for small business retailers when it comes to POS software

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Point of Sale software developed in Australia is better for Australian retail businesses and here’s why:

  1. Australian developed Point of Sale software is better tuned to the needs of local Aussie businesses.
  2. Australian developed Point of Sale software nurtures Aussie tech jobs and that is good for the broader economy.
  3. Every dollar spent with an Australian company for products or services is a dollar retained in the Aussie economy, a dollar on which tax is paid, a dollar that goes towards making our country stronger.
  4. Australian developed Point of Sale software offers and Australian perspective.
  5. Australian developed Point of Sale software is better. Yes, we said it.  It’s true in the specialty retail marketplace;aces in which we serve. Our software is finely tuned to the specialty needs of our specialty retail channels.
  6. Australian developed Point of Sale software is supported locally, in Australia, by Australians.
  7. Australian developed Point of Sale software is developed for small business retailers. Small business retailers have different and more personal needs than mass retailers.

Buying local matters. Well, it should matter, especially to retail businesses that themselves call  on local shoppers to shop local and shop small. That message is stronger when a business itself shops and supports local. That is why when it comes to POS software for small business retailers in Australia we say buy local, shop local, support local.

Rich and deep in our software is nuance that serves Aussie retailers well. We are parochial for sure. Nothing wrong with that. We help our small business local retailers go hyper local, too. We help them drill down to where they are, to their local community and, through the software, pitch this connection in a smart and serial-served way.

Ours is smart local software supporting local small business retailers.

Tower Systems only sells its software to indie small business retailers. It’s what we have focussed on for many years. It’s serves us well, and our customers.

Now, more than ever, buy Australian matters. We are proud to make that pitch, to encourage Aussie small business retailers to shop fort Aussie developed and supported POS software. This patriotic pitch is right for today, right for 2020.

Help for small business retailers run this coronavirus impacted economy

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Practical help for small business retailers impacted buy the coronavirus can be challenging to access. At the government level there are forms to complete, data to gather and waits to sit out which a request for help is assessed.

Here at our small business focussed Point of Sale software company, our assistance is easy to access for any small business retailer.

In a practical sense, here we announced to our customers back in early March:

  1. No support fee increase in 2020. We were planning to increase our software support frees having not increased them for 3 years. We decided a couple of months ago to forego the planned increase this year.
  2. Free Retailer Roam. We decided to provide free access for 3 months to ur Retailer Roam product – so you could more easily sell from anywhere and not just being the counter.
  3. Free home access. If you need help setting up access to a computer from home, we can assist for no cost.  Click here to access our advice on setting up another computer. For this you will need access to a current backup. For help on this, there is no cost for supported customers.
  4. One on one training. This continues for all supported customers. Free one-on-one training on any topic related to our POS software.

In addition to these financial benefits, we also increased our support capacity to serve support needs unique to the pandemic situation.

Plus, we commenced regular Zoom meetings open to all of our customers on many practical topics. We have been running usually 3 Zoom meetings every week for more than  two months now. They are proving to be a terrific  way for retailers to learn and engage. More important, though, is they give small business owners an opportunity to experience that they are not alone in going through what they are going through.

Here at Tower Systems we proudly only sell our software to small business retailers. It’s what we have done for 39 years. We are as energised for the opportunities today as we were back in 1981. We are grateful to our small business retailer community for their engagement with us through the pandemic and always as we walk together to serve our shared customers.

Shopify changes help small business retailers sell online with POS software connected Shopify

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Shopify last week announced major innovation and changes to their online platform that will benefit small business retailers, especially those connecting Shopify to their Point of Sale software.

We love the latest enhancements announced by Shopify.

For our own retail business Point fo Sale connected e-commerce websites as well as for websites we develop for our small business retail customers this raft of enhancements from Shopify are terrific.

By connecting your Tower Systems Point of Sale software to Shopify you being together two awesome and separate tools and create a powerful and integrated platform for online selling. The latest enhancements from Shopify help us reach even more retailers with an online shopping solution.

With Point of Sale software managing the inventory and Shopify presenting the online store front, specialty tools are fulfilling their specialty roles.

We are across the detail of the latest Shopify changes and our web team is working with small business retailers for whom we are developing Point of sale connected websites to ensure the leveraging of the new opportunities now before us.  We are particularly excited about several of the changes delivered.

We love Shopify and that our PIS software co. is a partner of theirs, offering a direct integration.

Shopify powers 1,210,682 live websites around the world, according to BuiltWith.com. That is an extraordinary number. It is a powerful platform that is ideal for the needs of retailers. Small, medium and large retailers take Shopify online. While here at Tower our focus is on small business retailers, Shopify is broadly used, which is terrific news.

The latest changes announced last week make Shopify even more appealing for retailers, especially Point oil Sale software connected retailers.

If you are looking for a website for your business, the Tower Systems web development team could be the right partner. Based 100% in Australia, our web team understand local retail business needs. We are focussed on delivering useful and valuable solutions to retailers, particularly specialty retailers in the channels in which we also serve with our POS software.

Being Australian based, we are accessible when needed. Support is local too. Partnering with us is an investment in Australia and we are proud to offer that.

Retail coaching tips for small business retailers in Australia

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We are grateful to have a diverse and engaged community off small business retailers using our Point of Sale software on which to draw when putting together tips and advice for retailers.

Daily, we are engaged in coaching retailers, providing advice and practice al support to help create more valuable and enjoyable businesses. Our coaching advice ranges from motivational to the practical. Sometimes it is Point of Sale software related while other times it is not.

Always, though, our advice is shared openly and with supporting reasoning and evidence. We want what you want – a more successful and enjoyable retail business.

Here is an example of one aspect of coaching for small business retailers. It’s related to our Point of Sale software:

Measurement is key to the success of any retail business. 

Measuring sales, stock, employees and suppliers.

Without accurate and consistent measurement, you are not able to make good business decisions or to hold others to account for their actions.

By measuring you can make better decisions.

Here are some simple rules for accurate measurement in retail:

  1. Only sell what you can track – by scanning a barcode or pressing a PLU (stock code) to track the item.
  2. Do not use department keys to sell items as this denies you the opportunity of tracking individual items you sell.
  3. Enter into your computer system everything you sell. Record stock you receive by supplier so that you can track supplier performance.
  4. Enter into your computer system everything you return to suppliers – consignment stock, returns or damaged goods.
  5. Record all sales and other activity at the sales register by employees.
  6. Reorder replenishment stock by using your computer system to create orders for you.

My making your business data driven you are better equipped to take the emotion and gut feel out of business decisions.  This will improve decision quality and accountability and, hopefully, the return you achieve from these decisions.

Businesses which do not measure stock, suppliers, employees and sales accurately often find themselves faltering without knowing why – because they have no accurate data on which to base research.

Tower Systems develops Point of Sale software for a range of select specialty retail businesses.

Australian Point of Sale software for Queensland specialty retailers

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Justin Randall manages Point of Sale software sales for Tower Systems in Queensland. He’s local and has excellent retail experience having managed a retail business prior to joining our support team before moving into a sales role.

Justin works with jewellers, garden centres, bike shops, toy shops, pet stores, produce businesses, farm supply businesses, fishing shops, newsagents, adult shops, homewares stores and more … learning about their needs and seeing whether the Point of Sale software that we develop, sell and support could be useful to their business needs.

It is a collaborative process that follows the timeline needs of the business owners. That’s right, there is no pressure. Justin will say so if he feels that our Point of Sale software is not a good fit for any business. His reputation is important to him, he takes his role seriously as he wants too be trusted.

Retail businesses in Queensland looking for Point of Sale software should speak with Justin, to see whether the Tower Systems Point of Sale software is a good fit for their business, a good solution to serve the needs.

Justin’s process is simple: understand the needs of the business first. This involves research and conversations. He is hungry for information about the business and he applies this learned information to his knowledge of what our Point of Sale software can do. If he finds a good fit, he will arrange to demonstrate the software and do this in a collaborative and engaged way to help the business.

We believe that actions speak louder than words. This is why Justin will want to answer queries about what the software does in a certain situation with a demonstration of how the software works for that need. There is no limit to the number of pre-purchase demonstration of our Point of Sale software, no limits to how deep into the software you may go.

The goal is to give small business retailers everything they could possibly want to know about our Point of Sale software before they make a decision so that they can be confident as to the appropriateness of the decision for their business.

Email Justin to connect.

Free online POS software workshops for small business retailers this week

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We are grateful to all those participating with us in our online workshop program. Here are two0 sessions scheduled for this week. We have a couple of more secret sessions too.

Online workshop: SEO & SEM.
How to guide online shoppers to find your website. This interactive workshop will explore SEO and SEM, explain them and show you what to do to make your website more easily found. We will also look at what people look for that gets them to websites that may compete with your plans.

Time: May 19, 2020 10:30 AM Melbourne time
https://zoom.us/j/94913369113?pwd=WndsWjQ5ODZBMnBIc3BmOVhVTzVIdz09
Meeting ID: 949 1336 9113 Password: 344536

How to take your newsagency online
We will explore what to sell online, how to sell online, why it matters and go under the hood and look at what people are looking for right now.
Time: May 19, 2020 09:00 AM Melbourne time.
https://zoom.us/j/93928597710?pwd=Njh6M2FzRVNaeVdnK3NJK1pGTDEvUT09
Meeting ID: 939 2859 7710 Password: 778081

Online workshop: Loyalty marketing using Retailer.
Now is a perfect time to refresh your approach to shopper loyalty, to maximise the opportunity with one-time and regular customers. In this workshop, we will show you several loyalty options in Retailer and explain how they can drive a deeper basket and a sooner return by shoppers. Plus, we will answer all of your questions.

Time: May 18, 2020 10:30 AM Melbourne time.
https://zoom.us/j/94829736147?pwd=SWlhSjVSb0xKZ3FtcHk1cVdvaXV0Zz09
Meeting ID: 948 2973 6147 Password: 502630

ANYONE CAN JOIN IN.

Yes, we understand that competitors could join in. We’re happy if they do as we welcome opportunities to help others help small business retailers be more successful.

WHAT CAN YOU EXPECT?

Our online POS software workshops are genuinely interactive. We present material at the start and are then guided by questions and comments as to where the session goes. This way we all learn and explore together. It’s a terrific experience that benefits all engaged.

We are also happy for people to sit and say nothing, just watching and listening and learning about out POS software.

We record the sessions too and make them available to customers who cannot attend. This usually expands the reach of the material five and ten fold, which is excellent as it expands the learning community opportunity.

ONE ON ONE?

In addition to these group workshops, we provide on-going one on one training opportunities for our customers, helping them to learn about our POS software  in a way that suits their specific business needs.

Learning is wonderful. It is calming as you get to exert more control over your business too.

Everyone is welcome.

Mental health check for small business retailers

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Ahead For Business is a terrific, safe, mental health check-up and support resource for small business owners and those who support them. They are recommended by government. On their website they have a sell assessment opportunity to determine possible next steps if you are confronted by stress, anxiety or depression. And, for sure, many retail business owners will have these challenges. Our tip is check out the site and the resources available.

In our work with retailers we get to hear and see stressful situations first-hand, usually nothing to do with our POS software, but impacting on the POS software experience nevertheless. This one reason we have an interest in mental health resources and tools, so we can suggest if we think it is appropriate in the circumstances.

Safe Work Australia also has some excellent resources that they have curated specifically for retailers in this COVID-19 situation.

The COVID-19 pandemic has created an unprecedented situation for everyone. As a small business it is understandable you may have concerns about how to continue to meet your WHS duties at this time. There are a number of practical steps you can take to manage the risk of exposure to COVID-19 at your workplace and meet your legal obligations.

In our own situation we provide opportunities for our team members to decompress, which is important given the situations they can encounter when helping retailers.

As we have heard from government this week, mental health is a challenge as a result of the challenges of COVID-19. As time goes on, the challenges can magnify personally and professionally.  It is good to see that the politicians are investing in resources.

As business owners, we have an obligation, too, to ensure the right resources are available for those in our businesses and near our businesses. hence, our sharing of resource information to our customers here and through our regular customer emails.

We are not mental health professionals. Our goal with this post is to share some resources from them that small business retailers and their teams in our Tower Systems POS software user community may find useful.

Shopify connected POS software for small business retailers

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POS software connected to Shopify provides small business retailers with a terrific, seamless, online and in-store retail management solution.

The Tower Systems Shopify POS software integration is seamless, developed to Shopify standards, to provide small business retailers a solution on which they can depend to drive online sales while managing in-store data.

Jewellers, bike shops, garden centres, newsagents, gift shops, toy shops, book shops, homewares stores, fishing stores, pet shops and more can rely on the Shopify integration with the Tower Systems small business POS software to deliver a seamless, fast, safe and dependable solution for online and in-store sales.

As a Shopify partner, Tower Systems is delivering to small business retailers solutions for easy online selling, helping these indie retailers to reach shoppers beyond their local territory.

Tower Systems has been delivering Shopify connected POS software for years. We use it ourselves in retail businesses we run. Our experience is first-hand. We develop to there Shopify POS software standards too, to serve retailer needs across multiple retail channels.

The Tower Systems web development team is Australian based, working out of the company’s head office in Hawthorn. This is important as many web development businesses are overseas. While you might have a locally based contact person development too often is done overseas, leading to challenges with delivery and usefulness.

Tower Systems is committed to local development for local businesses. Our developers understand retail in Australia and New Zealand. We leverage that to deliver practical and valuable business outcomes.

From simple websites to complex multi business solutions, the Tower Systems web development team for retailers is skilled and capable of delivering valuable solutions.

Here are some many of the retail store linked websites we have developed for our own businesses:

This is a selection of sites created by Tower Systems. Our web development skills are diverse. Our SEO and SEM skills are fine-tuned, to help you get the notice for your website.

We like Shopify the most because of the professionalism and simplicity of the solution. It is an excellent starting point t and can serve the needs of most single businesses for a considerable distance of their online journey.

The new normal for small business retail in this post lockdown world

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The new normal for retail.

While the new normal is a cliche, it is true when considering retail for the back half of 2020 and beyond.

It is great news that businesses are reopening. However, the coronavirus is still there. This means that our retail businesses need to be safe. Our businesses need to be flexible in how we transact.

  • Being easily found online is critical.
  • Managing online sales efficiently and profitably are key.
  • Offering click and collect is essential.
  • Seamlessly connecting your physical shop and online is vital.
  • Being able to sell from anywhere as you take the business to where people are situated through home delivery and more.
  • Stocking what people want now matters.
  • Setting opening hours and your roster to maximise revenue matters.

These things matter. 

In our experience, prior to this year many small business retailers went online because they thought they should – usually, without a plan or a specific focus.

Now, being online properly and with focus is as critical to a retail business as having the right staff and the right stock.

Being online is fundamental to business success. This is the new normal.

We develop, sell and support POS software. It’s made for specialty retail businesses in Australia and New Zealand: farm supply, produce, fishing, toy, garden, bike, jeweller, homewares, gift, firearms, newsagent and adult.

Our POS software works from the counter, the shop floor, the car, the truck. We have solutions to help you sell anywhere.

We also develop, sell and support POS software connected websites. We do our work in Shopify or Magento – depending on the needs of the businesses. We also link to WooCommerce.

Shopify and Magento are used by more small business retailers than any other platforms.

We can help you with the new normal.

Tower Systems is a local POS software company offering locally made POS software that is backed with local POS software support. Our focus is independent small business retail, serving these needs with commitment and passion, helping the businesses run efficiently, safely and toward maximising genuine value.

We serve in excess of 3,500 independent small business retailers with our Point of Sale software.

How does our POS software compare to VEND?

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We are often asked by small business retailers how our Point of Sale software compares to VEND POS software. We have not used VEND so we cannot comment from personal experience. What we can say is this:

  1. Our POS software is made by us.
  2. It is specialty in nature.
  3. Our POS software is designed for specialty retailers.
  4. It is feature rich, tailored to the specific needs of certain retail channels.
  5. It is not designed to be for everyone.
  6. It is not basic.
  7. It is not the sort of software that would teach yourself.
  8. It is regularly updated.
  9. Our POS software connects with many suppliers for electronic invoices and supplier stock files.
  10. Our POS software connects direct with Xero, Shopify, magenta, Woo, Tyro, PCEftpos and more.
  11. It can be rented or bought outright.
  12. It is updated regularly.
  13. You control when nit is updated.
  14. Our support is offered by humans. When you call us, which is easy, a human answers.
  15. You can speak to the owner of our business.
  16. We provide unlimited one-on-one free training.
  17. People in our company use their real name.
  18. We have a ton of user documentation if you like to read.
  19. We enjoy what we do.
  20. We’ve been in business since 1981.

That’s 20 points. We could go on.

We are proud of what we do, what we offer and that we are a different POS software company to those chasing the everyday marketplace. Our comfortable place is niche, specialty retail. We do it well and have done for many years. We walk away from more opportunities than we pitch to, because we are a specialty POS software company making and supporting POS software for certain specialty retailers.

We’re not for everyone, and that’s good. It helps us focus and that helps our customers focus.

Point of Sale software is critical for small business retailers. More important than that is the right POS software. Too often retailers think any POS software is good for them. Specialty retail needs specialty software and that is what Tower Systems develops, sells and supports – specialty POS software to serve the needs of specialty retailers in the retail channels we name in our website.

Advice for small business retailers: with EFTPOS use up, here are tips for mitigating the bank cost

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Here at Tower Systems we share business advice with our small business Point of Sale software users regularly through emails and other platforms, to help them run more successful and enjoyable businesses.

Recently, we have provided advice on addressing concerns about EFTPOS fees. As a result of the coronavirus pandemic, use of cards has risen considerably, adding a layer of cost to small business retailers that they cannot easily mitigate. We put together advice for small business retailers on how to deal with this, through their POS software and through key management decisions they can make.

Here is what we first sent to our customers over a month ago…

With the use of EFTPOS higher now, here are some tips to help insulate your business from a higher operating cost compared to cash.

  1. Promote cash. Check advice from the Royal Australian Mint on handling cash during COVID19.
  2. If you use Tyro, offer cash out as that cuts your fee to $0.00. We love Tyro EFTPOS – it’s fast, easy and safe.
  3. 99c. Use 99c pricing wherever possible. Pricing psychology suggests that 75c, 90c, 95c and similar are seen as the same as 90c.
  4. Price smart. We know from  pricing experts that $12.99 is seen the same as $13.99, that $16.99 is seen the same as $17.99, that $18.99 is seen as the same as $19.99, that $28.50 is seen the same as $29.99 … you get the drift..
  5. Bundle. Package multiple items into an easy shop bundle. This makes price comparison harder and allows you to creep on price.
  6. Have excellent impulse lines at the counter. An extra item or two I the basket drive purchase value beyond what the shopper may have approached the counter with. How do you know items are excellent? Their performance, trial and error.

Practical advice like this is common from us as we serve our small business retailer POS software users with ways they can work on their businesses to improve return as well as business enjoyment. It is advice that comes from our own well of us running ships ourselves, from using our own POS software in our own shops. It helps us walk in the shoes of our customers.

POS software help desk support on Saturdays for small business retailers

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Here at Tower Systems we love Saturdays like everyone. We love our customers too. That is why today, like any Saturday, even in this COVID-19 impacted world, we are open for business, helping our customers with software support through our help desk.

This office based help desk support is better and more equipped than someone on the end of a mobile phone. Our Saturday Point of Sale software support service has access to the full suite of services our customers can tap into Monday through Friday.

We are grateful to our local help desk team members who enable us to provide these services of local POS software support to small business retailers.

Through POS software support we help our customers with queries, training, software updates, supplier stock files, connection to Xero, integration with Shopify and more, much more as small business retailers make the most of tech through the coronavirus as the recast their businesses.

Our POS software help desk services for small business retailers has expanded as the needs of retailers have expanded through the pandemic experience,. We are pleased to help and to especially help on a Saturday.

Saturday POS software support is a differentiator for us and we are pleased to be able to deliver for our small business customers, those using our POS software. Helping people today is especially good because the reaction is usually awesome, especially from new customers not used to being able to get support on a Saturday.

On Saturdays, our POS software support services are accessible through all of our contact points.

  • SUPPORT.
    • Help Desk Mon-Fri 7am – 6pm AEST and Sat. 7:30am to 3pm.
      • VIC (and national): 03 9524 8000. If other numbers are not working, call this one.
      • NSW: 02 8556 1600.
      • QLD: 07 3136 6888.
      • SA: 08 8121 3366.
      • NZ: 0800 444 367.
    • After hours support for system down calls
      • 0418 554 963
      • 0419 842 334
    • Email: support@towersystems.com.au.
    • Website: www.towersystems.com.au

Retailers are thrilled to have access to us on a Saturday and we are grateful to be able to help them make the most of their POS software technology even on weekends and even in this messy world of COVID-19. Every call, every contact, is another good news opportunity, which we relish and appreciate.

POS software help for SME retailers in the new normal world of COVID-19

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Tower Systems has been helping retailers with advice and support elating to COVID-19 since late January, when we realised that the coronavirus outbreak was going to significantly impact SME retail around the world, especially in areas where we serve.

In a practical sense we have helped by eliminating some fees, making some add-on modules to our software free, offering free home licences and freezing software support fees at 2018 price levels.

We have also maintained full capacity on our help desk – to ensure our SME retail customers have access to the POS software support they need. Call traffic has continued at pre-COVID-19 levels. However, the nature of the calls has changed, which is interesting. retailers are spending more time woking on their businesses. It is terrific to see and we are grateful to the able to help them do this.

We have also recalibrated our web development team to ensure we quickly serve the needs of current and new custommeersd seeking our help to bring their businesses online.

We have also been hosting free online training sessions as well as retail business owner connectivity sessions – helping retailers have a place where they can talk with and support each other. This has been important in encouraging good mental health.

While COVID-19 is challenging for SMEs, Tower Systems is helping retailers to efficiently  and safely serve their customers. That our retailers can offer contactless retail has been a real boost for their businesses and a terrific comfort to their customers. Having our product in the marketplace years before COVID-19 helped is have an established and beneficial solution that retailers can leverage to their benefit as they themselves navigate the pandemic.

There is a silver lining in all this. retailers, especially SME retailers are developing stronger businesses, businesses that are evolving rapidly to the new world, a changed world and we are grateful to be part of these transformations. With many being data driven we are there. With some switching retail channels, we are there. As a specialty retail POS software company we understand niche and are grateful to be able to help.

Tower Systems serves in excess of 3,000 small business retailers in Australia and New Zealand.

Oh, welcome to May 2020!

Helping small business retailers with safe contactless selling through smart POS software

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Using our POS software, contactless selling is easy for small business retailers:

  • Sell from the front of the shop using our portable Roam POS solution.
  • Separate your register from the counter with our Roam solution.
  • Sell from your van or car, taking your business to the people using Roam.
  • Sell online for click and collect – through Shopify, Magento and Woo.
  • Sell online for safe, curbside pickup.
  • Sell online for delivery anywhere.
  • Sell in-store and get contactless payment.

We are grateful to offer software that facilitates these benefits. We also also grateful to be welcoming new customers to our community as they gear-up their businesses for a fresh and safe approach to retail in what is a new-normal economy.

Offering retailers the ability to sell from anywhere, at anytime and using multiple payment methods as well as product pick up and delivery options is 2020 in motion. We have brought retailers to this contactless world who had previously never considered needing such an option.

To have the contactless, potable and remote accessibility to the POS software and full inventory stock away from the counter is liberating for small business retailers as they found new ways of doing business, new ways that help them find new customers.

Freeing retail staff from the counter, helping them sell from ut the front of the shop[ or on the road is providing retail businesses opportunities beyond what they had been doing. This gives customers confidence that the business is safe. It also helps SME retailers to connect with shoppers they may have never met previously.

We offer POS software specifically developed for:

  • Jewellers.
  • Garden centres.
  • Produce / farm supply businesses.
  • Bike shops
  • Toy shops.
  • Gift shops.
  • Firearms businesses.
  • Pet stores.
  • Newsagencies.
  • Convenience stores.
  • Homewares stores.
  • Adult shops.

In addition to awesome POS software, we develop POS software connected websites to help 0ur retailers make the most of the opportunity of selling and winning new customers online, leveraging their Hugh street store infrastructure to sell to more the those in town.

Tower Systems serves in excess of 3,000 small business retailers with POS software that is made for niche specialty retailers.

Free online workshops for small business retailers: selling online

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Thanks to the seamless connection between our POS software and Shopify, Magento and WooCommerce and our awesome in-house and local web development team, we are able to share personal experiences in these workshops for small business retailers keen to sell online:

Let’s research some of your competitors, popular keywords and more as part of understanding what selling online could look like. Come armed with questions and details of your competitors you’d like us to stalk.

2 sessions: Apr 23, and 24 2020 10:00 AM Melbourne time.
https://zoom.us/j/96727738375?pwd=ZUprQzJKRDAxL3Z2YXNWTE80c2ZOQT09
Meeting ID: 967 2773 8375 Password: 004633

Advice for small business retailers in COVID-19 world

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Small business retailers are getting stuff done in this COVID-19 world. rather than sitting on their hands or staying home, many are in their businesses, working on their businesses and prepping for life on the other side.

Here are some of the things we are seeing retailers in our POS software user community doing in these COVI(D-19 impacted days. each of these ideas presents what we call a covid pivot opportunity.:

  1. Getting online – connecting the POS software to an online store. We seamlessly connect to Shopify, Magento and WooCommerce. It’s fast, k easy and safe. Product descriptions, price and images flow easily to online.
  2. Stock take. Getting it done now and out of the way for the year. We offer multiple approaches to serve a variety of needs.
  3. Doing a Marie Kondo of data – getting rid of data that no longer sparks joy. Decluttering data is refreshing and commercially valuable for retailers.
  4. Culling suppliers. Taking a deep dive into supplier performance data and paring back. Suppliers not pulling their weight have no place in a retail business.
  5. Using the software. Finally going beyond using it as a cash register, unleashing the power! This makes us happy.

Of course, there are plenty of retailers in our community of 3,000+ not affected by COVID-198. Indeed, we have retailers trading up with some as much as 30% up year on year.

Working on your business and to in it has been a mantra for ages. It’s cliche, yet true. The opportunity right now to get stuff done is present and wonderful and the payback for small business retailers is excellent.

Tower Systems is helping retailers to work on their businesses with unlimited free training. This can be done in a group or one on one. Making training and guidance this accessible is key to helping the Tower Systems,ms small business POS software community make the most of the COVID-19 situation, to make the other side look even better.

We are grateful to our customers for embracing the opportunity to turn the challenge of COVID-19 into a learning and productive opportunity in so many independent and small retail businesses.

This is good news, a silver lining, and we are grateful to be able to be part of this.

Tower Systems helps small business retailers access rent relief and JobKeeper

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We are grateful to be helping many Australian small business retailers access the JobKeeper support package released by the Australian government as well as practical and appreciated rent relief from retail tenancy landlords.

Through our POS software we report on business performance in a consistent and safe way that authorities can trust. We deliver to our retail business partners access to reports that can be audited if need be, proven to offer accurate and unadulterated data on which the tax office, other government departments and landlords can make decisions.

As was proven in the 1990s and the early 2000, the data managed by our software is safe, secure and tamper proof. We do not provide retailers with a back door through which they can manipulate data to serve a narrative they prefer, which may differ from the truth. We are grateful to the ATO for the work we did with them on this during a fraud investigation of another. As tech advisors we helped and gained a terrific insight.

Our retailers can trust that through our software we report safe and good data that can be used to provide evidence for JobKeeper, through accurate BAS preparation, and thereby tap into rent relief options thanks to the national cabinet code of conduct agreed over a week ago.

We work with our retailers on these fronts, to help them achieve the outcomes that are financially key to their businesses on these fronts. We are doing this while doing what is traditional for our POS software co: making good software, supporting it, selling it to new businesses, delivering training and offering business level help to any customer who asks.

We understand the test requirements for JobKeeper and that accurate BAS data is key. Our POS software is POS software that authorities can trust and because of this small business retailers can trust. being a local Australian PSOs foetar4e company developing and supporting local Australian software we are geared to help right now when it is needed most -0 accurate reporting to Australian standards is critical.

This is our help for small business retailers. It is real and made for these times. Shonky POS software businesses have no place in business today. Sadly, there are some still around.

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