Change is the order of the day for retail as it has been since the first shops opened. What is different in 2016 is that the pace of change has picked up. Indeed, the pace of change today is greater than at any time in the past. Technology is playing a key role in that: online and offline technology is facilitating, pushing and even forcing change.
Staying up to date is a challenge, especially in small and independent retailer businesses where having the time and resources to stay open can be difficult.
Tower Systems tries to insulate its customers from some of the challenges of change by leveraging changes in the software without needing to change hardware infrastructure.
In software updates we bring to the businesses of our customers tools and resources they can use to be more competitive. Tools and facilities through which they can enhance the relevance of their businesses in a changing retail landscape.
We think and work strategically on such technical changes, always thinking about what we can do to help our customers drive their relevance for we know if you customers feel more relevant and are more successful as a result of our software then a need of our business plan is satisfied.
What we do is more than about the software though. Enhancing our POS software is only part of what we do. The even more important aspect of helping our small business retailers compete is how we communicate with them about the enhancements. Our live training workshops, regional user meetings, training videos, advice sheets, personal training and other touch points help our customers learn about and embrace opportunities for change in their retail businesses through what we deliver in our POS software.
In our latest work we have helped retailers redefine the over the counter sales experience, leveraging important touch points, driving value from shopper engagement. For retailers, changes like these are money in the bank.
Our work directly linking with Magento, Shopify, Xero and other respected and widely used platforms is an example of us delivering on our commitment to help our small business retail community to embrace change and leverage change for their commercial success.