How open do you get?

We pride ourselves on being an open company and advise our client base when we uncover a bug in our software so it’s frustrating to hear of a competitor ‘spinning’ this information provided to our clients as demonstration of bug ridden software.

Our software is not bug ridden. In fact, it’s stable. Our last 3 updates have been our best ever in terms of stability. Yet this competitor says, apparently, see – they have bugs. They apparently follow this with: we don’t issue a bug list because we don’t have bugs.

While you would expect most to ignore such claims, in a marketplace where you’re dealing with first time computer users it’s a challenge and occasionally the pitch from the other side wins. Our openness has come back to bit us. But we won’t stop. We’ll report bugs when we discover them and provide updates and or patch as necessary.

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