Given the importance of the various Acer laptops our sales team uses here and given the five day delay to get even straightforward repairs done, we have made a decision to switch to another brand. This could have been avoided if Acer provided the same timely service for computers out of warranty that they offer for computers in warranty. I’m happy to pay, this is not about money. It is about a company which does not understand the mission critical nature of many laptops and their appalling interest in good customer service.
The cynic in me wonders if the Acer policy on out of warranty repairs is designed to encourage customers to replace a sick laptop rather than have it repaired. No matter, we bought the first of our new laptops yesterday and will slowly migrate the rest of the team away from Acer.