We have bought three monster Konica Minolta digital copies machines over the last year and a half. Two colour one black and white. Our total spend is in the vicinity of $65,000. We’ve been using these machines plenty, often spending above $4,000 a month on per copy charges. Konica have just rewarded us for our loyalty and our significant business by increasing our per copy charge. A request that they reconsider this met with a refusal.
What galls me about this is my discovery that a colleague is getting a much better deal than me having bought just one machine and generating less per month revenue for Konica.
Maybe we’re just bad negotiators. The Konica representative told us it was the best deal ever. We are feeling burnt by this and would not recommend Konica copies to anyone.