We have a bunch of our Mandarin speaking clients coming to the office for a Mandarin only user meeting. This is a first in our channel and from what I can determine a first for small business in Australia.
We have been offering Mandarin and Cantonese language support for over a year and felt it was time to provide a group training session in a language our Mandarin speaking users are more comfortable with.
While each of these clients speaks English we have found from our Help Desk that Mandarin communication is more likely to lead to a better outcome.
If the session goes well in Melbourne today we will host another in Sydney. We will wait for feedback from those attending to determine if it is worthwhile.
While there is a business outcome for us if today’s session is a success, our investment in this strategy is also about being true to ourselves and our service goals for all clients and not just those who speak English.