Our software company processes anything from five to ten times the value of our retail business in credit card and eftpos transactions yet our retail business has fees which are 25% less than our software company. After pleading with the bank to provide more equitable fees for our software company we’re still a way off reasonable progress. Only the threat of moving to another bank gets them interested enough to at least consider some movement.
We’ve been with the same bank for almost 25 years. It’s been a good relationship. However, the hoops we’re now having to jump for even straightforward business mean it may be time to look around.