Jeff Jarvis’ Dell Hell blog entries are legendary way beyond the blogosphere. I have a local story about Dell which casts a shadow over their self proclaimed commitment to customer service.
While you can purchase ink and toner for Canon, Lexmark, HP, Epson and a bunch of other printers from wherever you choose, if you have a Dell printer you have to go back to Dell. We discovered this first hand when we tried to supply ink to a client with a Dell printer. The wholesalers we spoke with told us the client had to go back to Dell.
If this continues Dell will lose what should be easy repeat business when these customers want a new printer.