We’ve been with the ANZ Bank for 25 years. They keep telling us how much they appreciate our business. Yet now we want to open an eGate facility for accepting payment online for a new business they want all manner of documents including a copy of our business plan. The questions suggest that the 25 years of trading, including several well performing property loans, is not enough. No, the ANZ want us to jump through so many hoops that we’re thinking it is time to shop around. It’s not like we’re asking them for money. The eGate facility enables our prospective clients to pay us by whichever method they choose. Why a Business Plan is needed is beyond me. We’re a known quantity to them. Banks annoy the hell out of me sometimes.

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