For years it was a challenge on how to handle the change of ownership of one of our small business clients. Then we decided to offer a day of one on one training free of charge. The result has been retention of more clients following the change of ownership. From the outset we establish our own relationship rather than relying on the outgoing owner to hand over. Both parties of a business change of ownership have enough on their mind. We’re glad to help our and keep a client. The investment has proven to be well worth it. It’s one of the reasons our supported active user ratio is above 90%.