The recent changes by the Reserve Bank will mean that small businesses have no choice but to introduce fees to customers to recover the costs they themselves are being hit with. Our newsagent customers have been told that as of November 1 one of the major suppliers, Bill Express, will charge a fee per Eftpos debit transaction. We have been discussing this with a group of our customers and are surprised at the different rules they want us to implement. What we thought would be a very straightforward change to automatically apply a surcharge needs to be more flexible – ensuring that businesses can be as flexible as they wish in their implementation.
We’re seizing the opportunity to deliver another point of difference through our software.