It took two weeks for us to find that the Sugar CRM solution was not appropriate to our needs. Once we discovered that our customisation would be lost with each new version of the software they load we knew Sugar was not for us. As it’s a hosted application we do not have the same control as locally run software. So, we have signed up for 30 days with SAGE. So far so good. Like most software companies, implementing internal systems has been a challenge for us. We’re approaching the CRM project differently – trying hard to treat ourselves as we would clients. If only it were that easy.