One of our competitors has a facility in their software which claims to stop the system running if the annual software support fee is not paid. Oh, they have now started calling it a “licence fee”. Anyway, there is a pop-up at support renewal time saying the system will stop running if support is not paid. The Age ran a story about this more than ten years ago. I was interviewed as was a Director of the competitor company. The Age article raised some good questions about the practice, questions which remain today. This approach of holding users to ransom to protect your revenue stream is offensive to me. It demonstrates a lack of belief in your own product. It preys on the weak and ought to stop.

If you are considering purchasing software for your small business be sure to ask what the support fees are and whether your software will stop working if you elect to now take out support coverage. Get the answers in writing.

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