A colleague had a car accident, his first ever, and his vehicle needed to be towed from the scene. Con, from Masterbeaters Smash Repairs in Box Hill, not only towed the vehicle but he also sorted out insurance issues for a difficult situation – ensuring that my colleague did not have to pay for the vehicle to be held too long and ensuring that he was compensated for the written-off vehicle. This service was provided on the day and a couple of days after the tow. There was nothing extra for Con or his company to make from this extra service. He went above and beyond duty, providing exceptional service for what was a basic $200 tow job. What he did was a great reminder to me and others at the office about the value of good customer service.