It’s been a busy day today for our skeleton Help Desk team, handing over 140 calls. More than half the calls do not relate to our software as such with calls about systems overheating, systems affected by the rough weather in northern NSW, supplier problems as well as issues with our software. We expected the days between Christmas and New Year to be quiet this year like other years but it seems more small business owners have stayed home and are working in their businesses. As consequence we have reconfigured our support team to ensure good service levels are maintained.
As a counterpoint to the support call traffic, our sales team is unexpectedly closing deals. Newsagents who are usually too busy to think about purchasing systems right now are placing orders and scheduling installations. It’s great!