Every year at this time it seems we are asked to fix a mess left by a local “computer guy” who has left one of our clients in a mess. The story is always the same. We’re asked to quote on a hardware upgrade and miss out of the business by being between $500 and $1,000 more expensive. The local computer guy gets the gig and upgrades the system. Then, over the Christmas break, things go bad and we have to come in and sort out the problems -0 because the local computer guy is uncontactable and we’re on 24 hours a day. More often than not we find hardware different to that quoted and unprofessional setup / configuration work.
We acknowledge from the outset that our upgrade prices are higher. Such is the cost of quality hardware and professional service.
Our commitment is that our customers get what they pay for in terms of hardware specs and professional services quality.
We don’t muck around when we encounter botched jobs by local computer guys anymore. We charge to fix the problems – especially when we’re having to take people off other work to help out.