We’re often faced with having to train small business owners in new IT systems while they work in their businesses. This can lead to poor outcomes since their mind is more on their business than on learning. While we explain that we need their attention, it’s hard to achieve in under resourced businesses. In 2007 we will be tougher on this – asking for quality time when we’re in a business to deliver training. The outcomes for the small business owners, those paying for our time, will be better.