Customer: My computer’s not working.
Help Desk: Okay, what are the symptoms.
It’s not working.
Is there an error message.
I can’t see one.
Is there anything on the screen?
No, it’s not working.
Can you please check the computer itself for me.
I can’t see it.
It’s usually under the counter.
(Agitated) I can’t see it. We’ve got a black out here and I could hardly find the phone.
Okay, there’s your problem, no power.
Oh. When will the power be back on?