Mandatory software support

We’ve heard of another software company in one of our vertical markets now charging a mandatory software support fee. That is, if a user does not pay a software support fee then the software stops working as it should. People buying a small business with software need guarantees as to what they are paying for in terms of the software. If the software is a year to year proposition as described above then there ought to be no charge in the purchase price.

With Tower Systems software support is not mandatory – we let our users choose year by year if they want this coverage. If they elect to not take software support, the system keeps running as usual.

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