For those who have not seen my blog post elsewhere, we opened a new retail store on Friday last week: Sophie Randall Cards and Gifts. We have created this new retail concept from scratch in part to help us understand better the needs of our gift shop customers.

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The year long journey in creating this new business has been educational and stimulating. Now that we are open we are getting the practical experience with our point of sale software which will lead to enhancements.

There is no substitute for walking in the footsteps of customers.

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