Putting service back into the service station

In Bangkok last week I watched good old fashioned customer service being delivered at this Shell service station. They truly served the customers on the forecourt – filling their cars with petrol, checking the tyres and cleaning the windscreen. Amazing. I haven’t seen that level opf customer service in a petrol station in Australia for years.

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When people were not busy with customers they held flags and waved them at the driveway to attract people to the business. Talk about visible promotion.

Sometimes I think we have become lazy in delivering customer service and attracting new customers and while labour rates in Thailand may make these extra services cost effective the, it’s relative.

What I saw last week in Bangkok at this Shell outlet was inspirational.

Category: Customer Service

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