We are offering our customers a free business health check. This involves us thoroughly reviewing business data as recorded by our software and looking for problems, large and small. We have a set of eight standards analysis reports we produce and these feed into a report back to our clients covering: the quality of their use of our technology; and, the actual performance of the business.
What we find when we do our analysis is that our customers tell us how they think their business is performing. Sometimes the data supports their view but most often the data tells a different story.
By undertaking this research we learn more about our customers and how they use our software and we see challenges which our customers can address before they become too serious.
Some of the most important enhancements to our software have come from the work we have done through this health check service.