Email support on the rise

The use of email for support is growing faster not only in our business but in other businesses where engaged in regular customer contact.

We are reviewing our email support processes with a view to investing more resources to deliver faster outcomes. Currently, we give telephone support contact priority. The changes will see us treat the two as equal.

The challenge with support emails is ensuring that you understand the actual question – this is why talking with someone is ideal.

Category: Customer Service

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