support.JPGThis is a copy of the support card we posted to all of our customers last month with our newsletter. The printed card is brighter than shown here. It stands out.

One of the challenges for any organisation offering a Help desk facility is to get people using the most appropriate entry point. While we promote our numbers on our print newsletter, email newsletter, website and in the software itself, it is cards like this which seem to gain the most attention. It’s easy enough to stick on the all next to the phone.

Next month we are sending the same card out again to all of our customers. We have found that repeating this improves uptake and can help get the right numbers next to a second phone in the business.

We understand that it doesn’t matter how great our support team is, unless people know the contact points for that time of the day we can look useless.