We have advertised to fill a position on our Help Desk. We have asked for a cover letter as well as a resume. The cover letter demonstrates what applicants know about your business and how much winning the position might mean to them. Twenty five percent of applicants so far have not included cover letters and so will not be considered further.
While the requirement for a cover letter may seem basic and anal, such a test is important because our customers rely on our attention to detail.