Tower Blog

A blog about smart POS software for independent small businesses.

Telstra sucks

I cancelled (in writing) a mobile modem account I had with Telstra a year ago – after it was out of contract. yesterday I received a notice they were handing the matter to their debt collectors – chasing $222.00. By my reckoning Telstra owes me around $500.00 because the account was mistakenly paid for several months after it was cancelled. The $220.00 relates to charged raised months after the cancellation. The modem was not used in that time.

I have written to Telstra eight times about this and I have called them. All to no avail.

That my letters and calls go unanswered is evidence of an organisation which cares little for its customers.

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5 Comments

  1. Telstra constantly get it so wrong… I can’t understand how a company that has the potetntial to satisfy every customer possible just balls everything up

    please register at hellstra.com.au and share this with other telstra haters

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  2. Is there anyone here who hates Telstra and who plays guitar and can sing ? Reason is I have a funny satire on their “theme song” “I am Australian” , I’d love to get it sung so i can add vid to it and through it up on u-tube. Anyone interested pls e-mail me ! jfcjem@gmail.com

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  3. Oh so right. And what’s with the call centre closing at 5.30pm? It’s probably only midday in Mumbai!
    Checking out that website dude….

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  4. beat this, telstra sent me a bill for $0.03. as i refused to pay $0.03, they sent the matter onto the collection agency. for 3 friggin cents. after a yelling match with someone in new delhi, they wrote the amount off. how nice of telstra….

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  5. Think I can. Telstra sent me to a debt collector for a account for a landline for a home I don’t live in. Threatened to list me with the CRA if I didn’t pay some 800plus dollars in 2 days. NICE!!!!!! After 3 hours, six phone calls, being routed from dept to dept and 3 seperate managers they finally admitted it was their fault and fixed the matter. No apology for my time wasted and my stress, in fact they acted as though I should be greatful they refunded the monies to my eroneous account.

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