I cancelled (in writing) a mobile modem account I had with Telstra a year ago – after it was out of contract. yesterday I received a notice they were handing the matter to their debt collectors – chasing $222.00. By my reckoning Telstra owes me around $500.00 because the account was mistakenly paid for several months after it was cancelled. The $220.00 relates to charged raised months after the cancellation. The modem was not used in that time.
I have written to Telstra eight times about this and I have called them. All to no avail.
That my letters and calls go unanswered is evidence of an organisation which cares little for its customers.