While Eftpos integration at the Point of Sale has been available for years, the small businesses we deal with are only now starting to consider taking that step. They have been conservative in their approach to anything other what they see as a pure bank solution – even though we are approved through to six banks.
We are leading by example and putting three of these Point of Sale integrated keypads into one of our shops – thus eliminating the queue at the credit card machine helping our retail team members remain focused on the customer in front of them.
Of course, bigger businesses embraced this approach robustly ten years ago. For small business, cost has been a barrier. Now that is resolved, I expect these integrated units to take off. From our perspective – anything to help improve customer service and the quality of data at the sales counter has to be good.