Saturday support interest

We have received wonderful feedback since announcing the launch of Saturday Help Desk support coverage starting this weekend. While we have provided after hours coverage for most of our 26 years, this is the first time since the introduction of the GST that we have staffed the service out of an office. It extends the tools available to our team – including the ability to connect live to client systems – and therefore the nature of the calls we can easily deal with.

To service the Saturday coverage we are using senior team members to ensure that any challenge can be dealt with on the day.

Category: Customer Service

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