The works in the street in front of our office really started to impact today when they dug up the entrance to our car park. No warning – the sign was on the front door. People using the car park never go through the front door.

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As I rescued my car from the car park just before the trench was dug it reminded me of the need for clear communication at all points. This is another reason we are producing training videos – to ensure consistent knowledge is shared with all stakeholders.

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