Broadband is not an option for retail businesses any more. With so many products and services sold over the counter and pulled from suppliers on an as needed basis, retail businesses cannot afford to be out of the game. From a support perspective, Broadband has come into its own – we connect daily with clients as if we are in their shop. Problems are fixed sooner and faster. Broadband is clearly essential to business.
If it were up to me and I were a product supplier to retailers, I’d make having broadband (where it is available) mandatory – otherwise business is too slow.