We have received three early morning calls (before 7am) this week from customers who have recently upgraded part or all of their hardware with a local computer supplier only to have problems when opening the shop in the morning. In each case the problem was directly caused by either faulty hardware or incomplete setup the afternoon before.
In each case our customers called us because they could not raise their local computer supplier. We took the calls and provided the advice without cost.
Two of the customers I spoke with told me they went local to save “a couple of hundred dollars”. This kind of saving is false if you can’t reach the business which should be supporting you.
I appreciate that local computer suppliers do it tough in business competing with Dell and other majors. My complaint is that if you sell a business like a newsagency hardware and offer support then you need to be accessible 24/7.