We have been given a list of newsagent clients who are not meeting industry standards in terms of EDI data flow. The supplier involved has provided details of where compliance is not being reached. Armed with this, our Help Desk team is making calls and, in some cases, visits to help get our clients on track. We have a reputation for the most compliant user community in the newsagency space and it is this effort at no cost to our customers, which helps us maintain that.
We started this proactive supplier facilitated compliance work years ago and the dividends for all stakeholders is considerable.