Our senior support team is very busy at the moment training several new help desk team members. It is a long process given the complexity of the various marketplaces in which we operate. The nature of Help desk calls from small business is such that we cannot train in all questions one is likely to encounter. Instead, we focus on the process, how to get to the heart of the problem and where the solution is going to be found.
We have no time limit on training new team members. Indeed, we’re happy to providing training over months if new team members find it helpful. Rather than push new team members out of the next we let them decide when they are ready for solo flight.