There ought to be joy in switching more users of the POS Solutions software to Tower Systems – we have switched many more in the last three months than any quarter previously. Our joy at winning new customers is tempered by the cost to the businesses we have switched.

Given that the most common reasons given for switching are software which fails the business and support which fails the business, the better commercial outcome for these business would have been for POS Solutions to better serve their customers.

While we can dance on their declining market share, we remain mindful of the cost to businesses faced with jumping ship.

Poor customer service has killed many a business.