Talk to any newsagent supplier and they will complain about lack of compliance by newsagents it industry agreed IT standards. While I have a view that the suppliers have the major played a role in facilitating non compliance for years, through weak management of IT standards, some are now actively engaged in resolving the situation. This change is most welcome.
The renewed interest in compliance by suppliers has coincided with a project of our own initiative. Our Customer Service Manager has developed the strategy and he is overseeing it roll out across our non-compliant newsagent customers. This project all but guarantees that the Tower Newsagents we target become compliant. There are some hurdles to success such as broadband access in store but we are working on that.
Michael and his team will connect to client sites to correct data and other issues – proactively helping them across the compliance line. Even though we have more compliant newsagents than any other software company, we want more because with compliance comes strength in our view.
This project is important not only for our customers but also for the broader newsagent community needing to resolve the compliance issue.