I received an email this morning thanking me for our new Saturday Help Desk service. The question they had was not urgent but they had not been able to find time to get to it during the week – they appreciated being able to have it resolved at a time more suited to them.
While we have had genuine 24/7 support coverage for many years, offering access to our National Help Desk on Saturdays is new. It means we a higher level of support since those manning the service have our full kit of tools and software available to them. This is a point of difference we are pleased to have created.