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Cutting theft 101 – check refund requests

It is easy to reduce fraud by customers at the sales counter with our software. If someone requests a refund without a receipt, our software can quickly verify in seconds whether they purchased the item when they say they did. By using this facility, most fraud attempts will be stopped. Sales staff can check without the customer even knowing what is being done.

This may seem like motherhood stuff – talking about proper checks to validate a refund request. Sadly, it is necessary.

At the small business end of retail, where personal customer service is critical, such refund requests are often processed without checking. This is why small businesses are often targeted by scammers out for some quick cash.

The technology can be used as a friendly (to the business) barrier to refunds or it can at least be used to slow the process and thereby weed out the scammers.

1 Comment

  1. I am sitting in the Sydney airport launch, gate 40. waiting to depart for my flight to Perth DJ433
    I am having a real hard time understanding Virgin Customer Service:
    My travel partner Emmanuel Lombardie,suffers from Diabities type 1 and carries a pen for his insulin injections. During the check he was informed his not allowed to have his medication on board the plan for security reasons. I am now seriously concerned that during the 5 hours flight he may end up suffering unnecessary or at worst go into insulin shock. Who came up with that stupid Idea? Is it Virgins Blue policy to put their passengers at risk? His drivers license clearly states that he requires that medicine at all times. When traveling to Sydney on QANTAS it never was an issue! Thank you QANTAS for not discriminating against passengers with a medical condition! It goes without say, that this will most likely be the last time we ever set foot on a Virgin flight…we may just live longer!! Hurray!
    Thanks for nothing VIRGIN BLUE!

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