It is easy to reduce fraud by customers at the sales counter with our software. If someone requests a refund without a receipt, our software can quickly verify in seconds whether they purchased the item when they say they did. By using this facility, most fraud attempts will be stopped. Sales staff can check without the customer even knowing what is being done.
This may seem like motherhood stuff – talking about proper checks to validate a refund request. Sadly, it is necessary.
At the small business end of retail, where personal customer service is critical, such refund requests are often processed without checking. This is why small businesses are often targeted by scammers out for some quick cash.
The technology can be used as a friendly (to the business) barrier to refunds or it can at least be used to slow the process and thereby weed out the scammers.