I was at client site yesterday and while there saw that a couple of team members were receiving training over the phone in the use of the MYOB accounting software.

We considered offering over the phone training but decided against it as face to face contact during training is essential. We like to assess what information is being taken on board and take a break or adjust the training approach. With over the phone training this is not possible.

Busy business people will multi task when on the phone and I’d be concerned that this would happen during training and dilute what is taken on board. Being face to face you can assess concentration and encourage interaction with the software.

While we will provide training like advice in response to a support call, we don’t plan to offer structured training sessions on the phone.

While the cost to us and our clients is higher, the face to face approach is, in our view, better.