We are sponsoring a Scottish citizen for permanent residency. He is a programmer with exceptional skills and is making a valuable contribution to our software development efforts.

Despite following the rules, paying the fees and completing the mound of paperwork, the application process became frustrated due to a lack of a response from our case worker.

To their credit, the Department of Immigration moved quickly today once we escalated the matter. It took some detective work on our part to achieve the escalation.

Given the skills shortage and that many companies like us looking for the best available in IT, I’d hope that the Immigration Department is appropriately resourced so that it can better serve the people of Australia.

We are thrilled that this case appears resolved and we can keep our valued programmer (part of a great team) on board.